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David G | Denver, Colorado | 03/04/2024
Blue Raven -- great job
Our sales rep, Jude, was patient and never pushy. He took time to answer questions and help us find information both about the solar installation and the various rebates, tax credits, etc. Installation team was professional, prompt, and thoughtful around the house. Looking forward to the utility company "throwing the switch" soon. Warm commendation to Blue Raven. David Greenlee
HT | West Chicago, Illinois | 03/01/2024
System Underperforming, lack of customer service
The newly installed system was failing. It was disappointing to find out that the system had been underperforming for a month before I was made aware of it. Upon calling the customer service representative, they agreed upon a compensation amount and the check amount was lower than what was promised. It seems that there is a lack of consistency at Blue Raven which is frustrating.
JN | Idaho Falls, Idaho | 02/27/2024
Solar panels house
Great service and product!!! Detailed, step by step and all we had to do was approve emails. They dealt with all the permits and installation and financing. No money out of our pocket , except in 18 mo the when we pay about $75 per month for 20 years and no other cost!
Kathleen Horosinski | Orland Park, Illinois | 02/27/2024
Excellence
Thus far my experience with Blue Raven Solar has been exemplary. My initial contact was with my sales representative, Justin. He was extremely personable and gracious. He answered all of my questions and addressed my concerns patiently and thoroughly. The attic inspection was illuminating. I was so appreciative of the inspector, Julian, informing me of some issues (not solar panel related) he observed. He even provided me with photographs. I was able to address those problems immediately, thus avoiding any permanent structural damage. The panel installation crew was phenomenal! They were extremely polite, VERY respectful of property, and did not leave behind any garbage/waste. I was particularly concerned about the conduit arrangement on my house (which would be seen from the patio) looking like a spiderweb per the original schematics. When I spoke with the foreman, Erick, about my reservations regarding the visual aesthetics, he immediately understood. He made adjustments with the conduit arrangement. Now everything is tucked away in the corner and unobtrusive. I am thrilled with the result. I am excited to be reducing my carbon footprint on the environment.
Scott | Kirkland, Washington | 02/19/2024
No problem recommending Blue Raven but need to fix a few things
Summary: A generally good experience with some very minor faults. Waiting was the worst part. 4.5 months from contract signing to power on with a little over half of that waiting for Puget Sound Energy (PSE) though not their fault they needed to come twice. Content so far 8 days into power on. Like the Enphase app though emailed reports don’t seem to be working. Found out you can login on their website and download some reports. Detailed experience below. The sales experience was pleasant. The BR sales rep was nice and on time. What we particularly liked was there no pressure to sign anything. At the end he was ready to just leave and wait to hear from us. That was a big difference from the Lumio rep who wanted us to immediately sign a contract and when we said no, we needed to get another quote, he acted surprised, gave us the puppy dog eyes, and said, “did I do something wrong”? Annoying and big turn off. Other than that, the Lumio rep was fine, though oddly we never heard from him again. The BR rep presented about solar power, federal tax credits, net metering, etc. Then he created a preliminary design, yearly power production estimate, and cost on his laptop based on a NASA satellite image program that is supposed to account for seasons and tree shadows including a 10 years of growth factor (without asking what kind of trees). One thing the BR rep did get a bit wrong was about using solar power when the grid is down with or without our generator attached (we weren’t looking to add a battery). He said we could do it but couldn’t explain how technically correctly. After many years of hearing that you can’t do that, I was skeptical. Turns out he was wrong for the proposed design for us but was correct about it now being possible with the right combination of panels and inverter (Enphase IQ8). We could have switched to another panel type to get that capability, but production would have been a little lower. We didn’t want to compromise year-round production for the occasional power outage which would likely be in the dark of winter anyway. It is possible Enphase may come out someday with a compatible IQ8X and we could switch to it. The sales rep was helpful sorting this out through their engineering dept. I blame his partial error on the company as they should have provided him some slides in his presentation to address this very common question and make it clear you have this choice. Further credit to the sales rep for checking in along the way after we signed on. After we agreed to proceed, things started quickly. A week for questions and a site survey for measurements, roof inspection, etc. Then 2 days later the final design arrived with some small changes. We approved it. Another 2 days and we received and signed electronically an application from PSE. Installation was scheduled for 3 weeks after that. “Approval to construct” email from PSE received the day before installation. The 15-panel installation went from 8:30 am to around 3:00. The crew was friendly and without issue. We had been told the conduit would be installed inside out of sight however we agreed with the installation crew that with very little attic due to cathedral ceilings upstairs we didn’t want to rip out drywall even though they would repair it. I’ll paint the conduit later to match the roof and siding. Not that noticeable anyway. 2 more days later and the city approved the final inspection. BR then turned the system on and sent an email invitation to sign up with Enphase and set-up their app. I could see in the app that the gateway was connected to our Wi-Fi and was working. For some reason however all day all the inverters though showed offline with an error message, and no power was being produced. I called BR after a few hours, and they explained the system isn’t fully on yet. Need to wait for PSE to give final approval. The phone rep wasn’t sure how the system was finally switched on to create power (electronic signal or a switch somewhere I didn’t see?). This was a bit confusing since I thought I heard that moving the system lever to “on” was only thing needed to power it up. The next two days all the inverters showed normal status in the app but then the error message returned. I called BR and they said it was normal until we are fully hooked up. I then found in the next steps PSE has sent in their approval to construct email that we would have to wait for approval from them after the final inspection to begin generating and that it could take up to 30 business days. Found out from our rep that PSE will turn on our meter for net-metering and activate the system. PSE also said to leave the system off, so I did. Two weeks after the final inspection I received an email from PSE saying they have “received your Certificate of Completion showing us your system has passed the City/State electrical inspection.” Maybe it took 2 weeks to get the paperwork into their system and the 30 days actually started then? A couple of weeks later I heard from Blue Raven and PSE gave them an ECD that was 31 business days from the final inspection. Apparently, they started the clock the business day after the final inspection? One day after that ECD PSE shows up a little after 8:00 am and says there is a problem with our system. The PSE rep demonstrates the issue, and it appears to be a bad fuse (voltage across the fuse but no continuity). And of course, he would have to come back after it was fixed. I called BR immediately and they said they would mark it as urgent to get someone there ASAP to fix it. Probably the next day but would confirm later. Blue Raven took about 3 weeks after 3 calls to come fix the fuse. Not very urgent though I gave them some slack as Christmas was in the middle of that. At the 2nd call apparently the one person who could use their scheduling tool was out and they needed to train someone else. Bad planning. The guy who finally fixed it was very helpful in answering any questions and said they’d notify PSE right away. 4 weeks and 4 days later PSE shows up on a Saturday and took about 10 minutes to do their thing. At least they were willing to pay overtime to catch up. Nice guys and apologetic about the delay. Finally, we are making power!
Liberty Lake | Liberty Lake, Washington | 02/16/2024
Well Done
I believe I worked with the North Idaho office. I met with Elijah at my home and he came prepared to answer all my questions on how solar panels work and how they would benefit me. Paperwork was easy to sign on line and their office was very helpful when I had questions. My first installation date was cancelled because their electrician was not available. They rescheduled for the following week. The installers showed up on time and explained exactly what they would be doing and that they would be requiring access to my electrical panel throughout the installation process. When they were done they cleaned up after themselves and even brought my trash cans in from the curb. Thank you Blue Raven. I am currently waiting to be contacted by the inspector.
Kanayo Okoye | Raleigh, North Carolina | 02/01/2024
The first meeting with the Sales person was formal and nice. She did a follow up and kept me posted on the progress. Eventually, the deal closed and within reasonable time lag, the panels were installed….,a city Inspector came to see the project and okayed it…., within a reasonable period we were connected to Solar Power and we are happy with it. Thanks again.
Leslie | Sumner, Washington | 02/01/2024
Fantastic Experience with Blue Raven Solar
Blue Raven Solar was an amazing company to work with for my solar project. Bryce was very professional and knowledgeable. He answered all my questions and made sure I understood everything. He has great communication skills and made sure I was informed throughout the entire process. I would highly recommend using Blue Raven Solar for your solar project.
Rob | Pocatello, Idaho | 01/30/2024
Blue Raven delivery and install
All four guys from the East Idaho crew were awesome! The panels and supplies for my installation arrived promptly at 7 AM. That is exactly what time Blue Raven told me they would be here. The delivery driver took care to not scrape my driveway. He then placed the materials in a spot where they were not blocking or impeding any traffic. The lead installer, Andy, showed up shortly after the supplies got here. Andy walked me through the installation process. Andy checked with me to make sure that the placement of the main electrical panel was in a place that was going to be aesthetically pleasing and functional. The other two installers, Brandon and Kyle, were kind and knowledgeable about the system that they were installing. The entire team that was here at my home, took very good care to make sure that they picked up after themselves. They completed the job in a timely manner. It is absolutely apparent that Blue Raven takes time in their hiring process when it comes to their installation crew. Long story short, I am extremely happy with the way things went this morning.
Debra | Spokane, Washington | 01/29/2024
Incredible professional reliable!!!
Blue Raven Solar provided me with one of the best customer service experiences I've ever had! Starting with Tyson the sales rep, he was so knowledgeable, professional and friendly. He went above and beyond to explain the services. Just recently Manny and his team came and did the installation. They were friendly, professional and courtious! They did a great job explaining what they were doing every step of the way and the work they did looks perfectly professional. I'm excited to get the solar panels turned in after the final inspection soon!!!
