A FOOL | Etowah, Tennessee | 01/04/2023
CUSTOMER
I WISH THAT I HAD NEVER WENT SOLAR. THIS COMPANY IS A FRAUD!! THE EMPLOYEES WERE GREAT.
Tony | Stafford, Virginia | 12/06/2022
False Advertising
When the salesman came out to make their pitch, he gave an impressive overview of what the system would do, what the process would be and what to expect. We even like the concierge piece to make sure we had someone to contact if we had questions. However, what he failed to tell us that the promise of the rebate check was a lie. We did not receive everything we were promised in the smart Power 360 program. When we fulfilled our part of the agreement to be able to receive the check nothing ever came. I reached out to him, customer service and their headquarters. To date, we have heard nothing from any of them. If I stopped making my payments that would be a problem because they aren't the ones who financed us. I did not understand this and did not understand that because of that they were not legally allowed to obligate the financing company to do so. So now here we are in a contract where one side of the equation outright lied to get the sale, but the other side has to abide by said faulty sale.
tim | Bellefonte, Pennsylvania | 11/17/2022
pink energy
Has anyone filed a law suit and whom did you contact in pa
FURIOUS | Pearisburg, Virginia | 11/06/2022
Scam, theft, deceit
This company’s products don’t work, they don’t fix them, the pawn off issues on another company, they dismiss your Better Business Bureau complaints, they increase your bill, then they change their name so their terrible reputation doesn’t follow them. Do.NOT let them into your home or give them your money.
Angela B | Rome City, Indiana | 10/26/2022
Buyer beware - fraudulent
I just received an email to sign loan papers for a loan I didn't approve or ask for. I met with a Pink Solar rep ages ago and after reading all the scams and fake panels they sell we never contracted this company. Randomly today, several months later, they filed for a loan I did not authorize or approve. I haven't heard from this company in months, I never signed anything to take on the loan or their services - they fraudulently tried to open a loan! Do not use this unethical, fraudulent company.
Ryan Alban | Knoxville, Tennessee | 10/19/2022
Wish I never got solar
From the start there were red flags, the salesman told me that the solar system would produce year round and save us so much that we would be trading our electric bill for solar loan and that the power we don't use our electric company will put it in a "bank" for us and pull from our "bank" before charging us for power (when the local electric company came out to swap the meter I was informed that they did not "bank" my back power they just send it right back out on the grid), and that we would get a tax credit check that would cover a large majority of the loan, the loan payments started 5 months before the system was even initially installed. Once the system was installed it took another 5 months before it could be "fully operational" so at that point i had paid for almost a year for a non working system. After finally getting it "set up" I have called and asked what setting to put it on as well as some other questions and could never seem to get a straight answer, like none of their employees had any idea how the equipment worked, as of now I have had the system running for a year and I have not seen a change in my electric bill what so ever, the only way i know that my solar actually does work is the 3 or so times my neighbors power went out i still had lights and such. When it came down to it and I was told I would get the tax check that would cover a "good portion" of the loan, come to find out the "good portion" i was supposed to get was to maintain my loan at a lower cost, tax credit was about $2000, but what was never explained to me was that I had a certain date that i had to pay them $15000 otherwise my payments went up by almost $200. in the long run the solar panels have saved me about $50 over the span on a year and added about $400 on top of my energy bill
Disabled in Illinois | Leaf River, Illinois | 10/18/2022
We were scammed
Salesman did awesome job selling us a deadhorse with many many years to pay . They took advantage of my disability from the start. System installed 12/21 never worked right since .all phone numbers never work . Even Generac seems to be blowing us off now which is sad because that was a big factor in us purchasing solar. Class action lawsuit maybe warranted here. Plus the " 14k incentive payment is a credit . Any attorneys out there with a professional opinion Thanks Disabled in Illinois.
Greg Jones | Port Washington, Ohio | 10/14/2022
Solar never worked
Had installed in 2020 and hasn't worked yet. And we understood that we was getting a backup generator. So we are paying for a dead horse. Also was told by contractors that we needed a panel upgrade on our fusebox but the boss looked at pictures and said we didn't
White,J | Fairborn, Ohio | 10/06/2022
Not happy can’t contact broke equipment and still stuck with paying for it, attorney is my only choice now
RBell | Union City, Georgia | 10/03/2022
What Happened
We had an installation almost a year ago. The panels and systems have never worked. Georgia power is unable to authorize operation. We are paying a monthly bill for the solar system. Pink Energy keeps canceling appointments to get our system operational. All the phone numbers seem to be out of order. Did we get scammed? I would not have purchased such a big ticket item if I knew this would happen. Now we are deciding how to proceed.
