Hammer-San Angelo | San Angelo, Texas | 10/31/2022
Hammer-San Angelo
In December of 2016, my wife and I purchased a solar installation from a local, San Angelo, solar company. The installation went as discussed and we were happy because things went as planned. Soon after that installation the once local company, left San Angelo and we were assured that if there was ever a problem with our installation to, “call them for service”. Our system functioned effectively until 5.18.22(date obtained from our electric provider), we became aware of the issue with the June 2022 bill. The electric company came to the house to make sure there was not a problem they needed to fix, and it was determined that it was a solar system problem. The installer was immediately notified and was provided with the information he requested so that a diagnosis could be determined. From that initial contact with the owner of the solar company on approximately 6.15.22 until 8.6.22 we were without any specific information regarding a service call. Time and time again were we told that us being in San Angelo was going to be a problem for service. Finally, on 8.6.22 his office manager told us a service person would be here on 8.8.22. The technician did come and told us he could not download the necessary information in order to diagnose the problem and would need to return with the necessary equipment to do so, but could not tell us when that would be, “it would have to be scheduled by the office manager and the owner”. Over the next several weeks, from 8.9.22 thru 8.26.22, there were no positive efforts made to reschedule a service call. Phone calls, texts and e-mails went unanswered, I believe the phrase is, “no response, just crickets”. We were being completely ignored by the original installation whose contract states, “If there is an issue, we will come fix it”. Finally, we found Native Solar, who provided us with specific dates, updates, price guidelines, answered e mails, returned phone calls with relevant information and never once left us feeling ignored or told us you are out of luck because you live in San Angelo. San Angelo is a town where you can drive around and see who has solar and from there it is an easy phone call and contact to ask who your installer was and how is their service. I will be spreading the word about the quality of the service work done by Native Solar. They understand customer service and demonstrated that to us. As for the original installer, “all hat and no cattle”, and I will be spreading that word as well.
Garry | Temple, TX | 11/12/2021
Solar Centex is great!
Solar Centex has been excellent to work with. Great sales and service and help with everything we have needed! CAll them today!
Willie | Copperas Cove, TX | 10/19/2021
Customer
The Solar Centex team is without a doubt the best in Texas. They are totally professional, caring, and knowledgeable!
Taylors | Harker Heights, TX | 10/19/2021
Solar Energy
Sabrina was our consultant and she did an amazing job. She is very knowledgeable about her product and answered all our questions. She made herself available if we needed more information. Our 33 panels were installed promptly and we are more than pleased. Our electric bill has been less than $15.00 a month since the program went on line.....even running the pool system. Solar CenTex.....we thank you!
Kenneth H. | Temple, TX | 10/19/2021
Go Solar Centex you will be glad you did
Solar Centex installed our system at the end of January 2019 and after the system was up and running our electric bill began dropping. In April we paid $6.20 for our electric bill and haven't had an electric bill since then. Sabrina came out and answered all my questions about solar systems and about the installation process. Thanks to everyone at Solar Centex for the excellent system that you designed and installed. If you're serious about going solar call Solar Centex you won't be disappointed.
Timothy | Morgan's Point Resort, TX | 10/15/2021
If your thinking about Solar, think Local.
When we started looking for a solar installation company, we knew that we wanted a local dealer because we had heard about companies that didn't have a real office in Texas just salesmen. We immediately ran into some of them and found that they work for east or west coast companies and use contract employees to install the panels. After a lot a internet searching we found Solar Centex and Sabrina Arnold. This company is located in Harker Heights and has its own workforce for installation. Everything when as planned. Sabrina ensured that we got the information we needed on tax credits and explained the entire installation process. We now have 25 solar panels and the best part is that it supplies 35 to 38 percent of our electric power for the house.
Haskell & Mangawang Families | Waco, Texas | 09/14/2021
Deserving of the high ratings.
When we decided to get a solar energy system, this company stood out for us as 1) it is local, 2) the majority of reviews hold Solar Centex in high regard, 3) it has NABCEP Board Certifications for PV Technical Sales AND for PV Installation Professional, 4) it has its own certified master electrician, and 5) some of its own people use the same components/systems that are put into customers' projects. While installation did take longer than expected due to Covid-related supply delays, we are very happy with how the final product looks and, more importantly, how well it is working. And having the option to add a pergola has been a great bonus for us. Sabrina and Chris have been wonderful with communicating with us about anything and everything pertaining to our project. All of our questions were answered promptly, any changes we or they needed were addressed and resolved to our satisfaction, and additional in-depth information regarding each component of our system was provided, as well. The guys who did the actual installation worked as efficiently as the weather permitted. We can't thank them enough for working so hard during a Texas summer. And they, too, were great about answering any questions we had or passing us along to someone who could answer better. Overall, we would definitely recommend this company to anyone who is considering adding a solar energy system.
K Casto | Pflugerville, Texas | 07/16/2021
Fast, professional installation, great customer service
I initially chose Solar Centex because of their excellent reviews, and have been so happy I did. They took care of everything in the application process, including my HOA requirements. The finished installation looks fabulous, better than any other in my neighborhood. My first electric bill of $0 in the heat of July cemented my opinion - 5 stars all the way.
Andrew E | Killeen, Texas | 06/13/2021
Fantastic company from top to bottom. Professional, punctual .
I recently Had a system installed by the crew at Solar Centex and I honestly couldn't be happier! I had some initial reservations like I'm sure alot of people do when it comes to going solar it's a huge investment. but the crew at Solar Centex not only met my expectations but exceeded them !!. from my initial email with sabrina who was there with me every step of the process..she answered any questions I had .. to trinidad who lead the crew who performed the installation of my system they showed up 30 minutes early!! I appreciated the punctuatality. all the way up to Scott the owner who came by to check in to make sure everything was running smoothly.. even after everything was completed sabrina stopped by to do a walk through and made sure that I understood exactly how the system worked and to answer any follow up questions I may have had . I couldn't have asked for a better experience I highly recommend Solar Centex to anyone who is interested in going solar . I'd like to Thank everyone from Solar Centex on a great experience from start to finish!!
Adam Stear | Temple, Texas | 05/08/2021
We are SO happy with our recent solar & battery system install!
We were kind of guinea pigs for one of the 16.7kW popular LG batteries that Solar CenTex is starting to carry and install. There were some things that they had to work out to make sure that the system was working the way that it was supposed to, but I told Scot that I'd rather the system take longer to put in and it be put in RIGHT than it to be put in fast and not well. While it did take longer than initially anticipated, they were still well within their contracted time for the install... AND I still recommend them to others even with some of the hiccups. What I appreciated the most apart from the quality equipment and supplies installed with care was how well their team works together to help their customers. Scot, Sabrina, Chris and the rest of the team were very patient with my concerns and questions throughout the whole process. This is huge because sometimes I have a lot of questions! Also, they don't just do the installation then forget about you after it's done. They are prepared to offer kind and thorough customer support on their work and the equipment they installed. While this was expensive for me, I feel good about this purchase. Especially because of what happened recently with the ERCOT debacle. I FULLY anticipate that they are going to drop the ball this summer again... I just hope people don't suffer again because of it. Thank you, Solar CenTex team for this peace of mind!
