mit Gowami | North Arlington, New Jersey | 03/23/2023
No longer provide service after promising big
They stop providing service for sun power , Also initial installation and approval took 6 month
Dana Irvis | West Orange, New Jersey | 03/13/2023
Incompetent, non-responsive and a thorough disappointment
SunnyMac installed our panels in July ‘22 and 8 months later, the job still isn’t done. We’d been so excited to finally install solar panels, but our experience has been a nightmare. First, we failed our electrical inspection because of what seemed like a rookie mistake (they put the electrical box in the wrong place) and it took a month for SunnyMac to fix that problem. Then, after noticing that my electric bills weren’t going down during the peak months of Aug - Oct, I had to repeatedly chase SunnyMac for a reason only to find out that tech who came out to fix the electrical box issue *never turned the breakers back on* so our system— which we were paying for— wasn’t even turned on. That didn’t get resolved until Dec 26, 2022. However, I then noticed that the Enphase monitoring system— which is supposed to show how much energy we’re producing and consuming— didn’t seem to be working correctly. Again, after I repeatedly had to chase SunnyMac for an answer, it turns out that their technicians never fully installed our monitoring system because — at the time they were supposed to do it in July— they didn’t have the right equipment. So, they just didn’t do it and never said a thing to my husband or I about not doing it or needing to come back to complete the job. They just left us high and dry and I guess thought eventually we’d raise it to the company? It’s now March 2023 and after multiple appointments, including one where the tech never showed— the problem still isn’t fixed. I very rarely write reviews, much less negative ones. But I’ve *never* had such a poor customer experience in my life and I’d like to save other folks the wasted time and money that my family has experienced. Really… choose another company.
Rich | Toms River, New Jersey | 10/23/2022
Started in April its now Oct 23 still not turned on also gave them a referral that system after many delays is up working. they offer a 500.00 gift card for referral but they will not pay up. Beware
Matt | Plano, Texas | 09/12/2022
Soured my Solar Experience - avoid at all costs
Where do I even start? The sales process was easy enough, and I was quoted for a 16.8kw system. Went on my own to compare prices and it was in line with other quotes, so I decided to move forward since the equipment was top notch. Issue 1: Salesperson came back to sign all agreements and I did, without checking all of the fine details (that's my fault). Turns out they are only installing a 15.2kw system, so my price comparisons are no longer valid. If I had been quoted that price at 15.2kw, I would have gone with someone else. Unfortunately I didn't realize this until after the system was installed. Issue 2: I was told by a different company that my electrical panel would need to be upgraded and moved outside to come up to current code standards. When SunnyMac inspected my house, they mentioned it as well. I went ahead and scheduled an electrician to replace it at a cost of $3,000. Worth it to me since the old panel was a fire hazard anyway. Here's the issue, SunnyMac (after my panel was swapped) schedules an installation and part of that includes swapping my panel. Apparently that was included in my cost but nobody told me about it. When I pressed them, they said it wasn't in the line item so they were going to swap it for free anyway (yeah right). They refused to reduce the cost so I basically wasted $3,000. Issue 3: They moved forward with the installation, but my panel had not yet been inspected. I was told that would need to be inspected before they could turn on my panels. Turns out they left them on or turned them on some other time. I started receiving bills from Sunnova, the provider. When I asked about this, they sent someone out to turn them off until they could inspect them. I have already switched to an electric provider with buy back and their consumption rate is higher so I will be paying more out of pocket, along with solar panels that aren't working. This is frustrating. Summary: sneakily changed the quote after I price compared, didn't tell me a new service panel was part of their install so I wasted money doing it with someone else, and turned my panels off after I switched electric providers to a buy back plan which will cost me more money in the long run. I would suggest avoiding them at all costs.
vic | Trenton, New Jersey | 04/21/2022
sold on solar !
installation was fast just few hours everything looks good real pros at the work they did on my home.. my sales guy from sunny mac nicholas fillari explain the whole process from start to finish made it all easy .. thanks nick
Mike DiCicco | Florence, New Jersey | 02/25/2022
Great Service
We are very pleased with our new solar panels. Joe B. was exceptional and provided accurate and timely information throughout the process and in helping make a smooth transition. We highly recommend working with him and Sunny Mac if you are interested in converting to solar panels. Mike & Jeanne DiCicco
Ghom90 | Sharon, Massachusetts | 01/09/2021
Pretty Great Experience
SunnyMac had a great team and hired great contractors to get my panels installed. They worked to accommodate my needs and wants without much questions. I would totally recommend them to anyone who’s interested in solar energy.
jason roman | West Orange, New Jersey | 04/10/2020
Sunnymac has an Amazing Team
Sunnymac has an Amazing Team. Kelly Chamblee is an exceptional agent and a phenomenal human being. At our initial meeting, she was very informative. She took the time to give me all of my options and was never pushy. Guided us through the process step by step and made sure we understood how everything worked. She went above and beyond to make sure I purchased the system I was most comfortable with. After I decided on the system the process was absolutely painless. So quick and professional. Andy from the office keep me updated, never left any questions unanswered and always responded promptly. Tommy and his roofing crew were very detail-oriented. He was meticulous in his installation and didn’t hesitate to answer questions, offer suggestions and keep me informed as to what he was doing as he worked through the inside and outside of the house. Brian the electrician is very well informed and knowledgeable, from the concept, design, and specifications to the installation he was professional and friendly. Amazing craftsmanship and quality that went into this project and everything was done timely and professionally. After getting various quotes from different companies, Sunny Mac had the best prices around and latest premium Solar Panel in the industry. I’ve been raving about Kellys Customer Service. She truly all about her client. That even my best friend end up getting Solar Panels as well. I am extremely happy with the results, it surpassed my expectations, I proudly recommend.
Kitty T | Vincentown, New Jersey | 01/29/2020
Great Customer Experience
We met with 4 solar companies and Evelyn Lomas was the only one who educated us. The other companies were confusing and pushy. Once we understood how all the programs worked we realized Sunpower By SunnyMac was giving us the best value and actually less panels on our roof. It took approximately 4months from the time we signed up until we had permission to turn the system on. Our System has been On for 3 months. Evelyn updated us throughout the process and came out 2x's after we were turned on to confirm we understood how to read the utility bill, the solar bill, and the monitoring app. We've been so please that we've referred others and they've gone solar with Evelyn also.
Sandra K. | Southampton, NJ | 01/23/2020
Very pleasant and easy to work with.
We chose SunPower our contact person Evelyn Lomas was very pleasant and explained everything in terms we could understand. The installers were very pleasant and easy to work with. Evelyn came back to check on their progress and to explain to us what they did and the steps moving forward. We live in a 55+ community in NJ. We have referred a few neighbors and they are very happy with their progress. We did have a few issues, one call to Evelyn and she took care of the issues we had. We did have a very good experience with SunPower by SunnyMac.
