Steve | New River, AZ | 01/19/2024
SunPower Severly Lacks Customer Service
I actually purchased solar panels from this company about 12 or 13 years ago and I was very happy I did so they worked as expected and the company was a pleasure to work with, in fact so much so that I had 5 of my friends contact them, all of which purchased their own. Sadly this all changed with the company a couple of years ago. My unit was no longer producing the power it should. I contacted SunPower and almost a year later they resolved the problem. Yes I said that right almost a year. But that isn't even the worse of it, their technician who replaced the faulty unit created a problem with the electrical that caused the main breaker on my house to burn out. At the time I did not realize that, plus it was in the middle of summer here in Arizona, 100 plus degrees. The electrician that did fix the problem had to disconnect the solar panels to do so. This cost me over $1000, which I have been trying to collect for over 6 months now. The company just flat out refuses to work with you. They haven't denied it, which they can't, but they haven't reimbursed me either. Sadly I have spoken with two others that purchased the solar panels which have had problems to where they are unwilling to work with them as well. This company has gone, at least to me, as gone from a good customer service company to an extremely poor one. At this point if you are looking for solar panels, which I believe are a good investment, I would definitely look elsewhere.
AKAY | LOS GATOS, CA | 12/16/2023
Sunpower
What a huge mistake! I read and did research and I thought sunpower would be the best. They are extremely responsive until you sign the contract. The moment you sign you are literally in trouble and the nightmare starts. It took them more than a year to finish my house with a lot of headaches and hiccups. I thought I would be satisfied once the system was up and running; Wrong! The system stopped working after few months and no matter how many times I call them I cannot get any response. It has been down for almost 2 months now. Each time 2 hours on the phone. they always say they escalated my case and waiting for response. What a disaster. I don't know what else I can do to get my system working.
Dave | Phoenix, AZ | 12/05/2023
Horrible Customer service
I've been getting the runaround for a week dealing with Sunpower tech support. I have 5 out of 46 panels that are consistently performing at 33 to 65% lower than all the other panels. They keep telling me the system is producing & reporting as expected. Literally, no matter what I say they repeat that like a zombie reading a script. All products will fail. It's how they deal with it that counts. Find another company. I will no longer recommend SunPower.
CastaicNeighbor | Castaic, CA | 10/14/2023
HORRIBLE EXPERIENCE - HORRIBLE COMPANY!
SunPower installed solar panels on my home in Feb 2023. In Aug 2023 there was a major storm in the area, the first of the season, and we realized that water was leaking into the home due to broken tiles on the roof. SunPower installers were the only people that had been on our roof for years and we had never had any issues whatsoever with leaks prior to this, so we knew the leak was caused by the installers. SunPower sent inspectors who agreed that the damage was caused by SunPower and that the company would take care of the repairs. We recorded that conversation. Three days later, we received official communication from SunPower stating that they would NOT be accepting responsibility, even after we sent them a copy of the recording in addition to several estimates from contractors stating in the estimates that in their professional opinion, the damage was caused by broken tiles (i.e., not by 'wear and tear'). The total cost to repair our home from this damage is approximately $20,000 (between the roof and the water damage in the ceilings and walls inside). We're now in the process of working with contractors to repair the damage, and paying for it all out of pocket. SunPower still refuses to accept any responsibility.
Rosie | Buckeye, AZ | 08/07/2023
Horrible Customer Service
After 3 years my solar panels stopped working. I called SunPower for service since my solar panels are still under warranty for 20 years. They scheduled a technician to come so I was absent at work waiting for the technician that didn't even call to cancel neither showed up. This happened to me twice. Meantime, for 5 months I continued to pay the monthly bill to Mosaic the financing company. John Cerda, Sunpower Rep. promised that the company will pay back the non-service difference. However, up to this date Sunpower have not serviced my solar panels and they stopped answering my phone calls and emails. This is breach of service warranty. Mosaic destroyed my good credit by reporting to the 3 credit bureaus that I defaulted my payments. I do not recommend Sunpower for your solar panels.
George Tirebiter | Elk Ridge, UT | 07/19/2023
Custom Energy
Custom Energy is who installed our panels. They did a fantastic job. We chose SunPower because they manufacture all the pieces needed for the system.
Robotham | Denver, CO | 07/19/2023
From set up to use
I have had a wonderful experience with our SunPower solar units from the very beginning. We have limited income and this has made our Public Service bill not just manageable but easily covered. We have had our collectors for over a year. No issues to complain about.
T Vyas | Allentown, PA | 07/19/2023
Best quality products
So far so good. Hoping to be the same for next 24 years.
Orsete Dias | east meadow, NY | 07/11/2023
Exceptional and Professional business enterprise
My experience with SunPower has been nothing short of excellent. From the initial consultation to the seamless installation and ongoing support, their professionalism, expertise, and commitment to customer satisfaction have exceeded my expectations. I am thrilled with the performance of my solar energy system and the positive impact it has made my energy consumption. If you are considering solar energy, I wholeheartedly recommend, SunPower, as the go-to provider. Trust them to help you harness the power of the sun while making a difference for our planet. From the very beginning, SunPower technicians, displayed exceptional professionalism and knowledge. Their team of experts guided me through the entire process and customizing a solution that perfectly matched my needs. The installation process was seamless. The team demonstrated a high level of expertise, ensuring that every aspect of the installation was carried out with precision. Their customer service has been exceptional throughout my entire journey. It is clear, that they genuinely care about their customers and take pride in what they do.
T Satterwhite | El Cajon, CA | 07/10/2023
Love having solar power!
SDGE bills cut by more than 4x!
