12/19/2014
Anonymous
Rip and company were very professional. What's more my wife and I liked their helpful attitudes. We had some pilot light issues, unrelated to the solar installation and Rip very willingly helped us get the light going.<br /><br />More specifics:<br /><br />(1) Solar Plexus underestimated the cost of the installation by $500 and was willing to eat the cost of the overrun. That speaks highly of their commitment to ethical dealings with their customers.<br /><br />(2) Later in the summer we ran into a product issue unrelated to the work Solar Plexus did for us. Solar Plexus then went back to the Mfr and worked with them to diagnose and fix the problem.<br /><br />(3) Being new to Solar power, we were/are quite naïve yet Solar Plexus was always willing, supportive, and VERY responsive to our questions and other issues.<br /><br />Great company, superior products, and super service. Can't recommend them more highlty.
Reviewer reply
12/19/2014
Forgot to mention that we willingly picked up the cost of the overrun.