02/22/2019
Anonymous
We went with RB Green Energy because of a personal relationship with Scott S. When we have called with issues he tells us to direct it to the office. The office then directs us to him. When you call him again, he says "You should have told me sooner". <br /><br />His products cost double the competition but he assured us that they were so much better, more effective, and would serve us in the long run. Additionally, the price quoted as saving us $210/month has ended up costing us $103 more per month for the solar than it was without it. Granted it is an overall home improvement, but the numbers did not add up and the lack of integrity has been a lot to have to sit with. <br /><br />Since the installation (2 months after initial scheduling), we have had our roof tiles broken, we have experiences roof and interior ceiling leaks due to destruction of roof flashing, and we have had to chase them, threaten them, and badger them to get them to fix it. <br /><br />It has required non-stop phone calls to the office and listening to a lot of jabber-jaw nonsense to obtain approval for repairs. While they accepted responsibility, it required me finding my own repair company (which still has not been paid 3-weeks later) and now we are still waiting for the roof repairs. Should be today. now that I have CC'd my attorney on our correspondence. We shall see. <br /><br />Additionally, Our solar panels, 13 of them, have been laying on our roof and on the side of our house, NOT CONNECTED, providing NO SOLAR POWER while we pay almost $400 in escrow per month for RB Green Energy, for the horrendous service...and now after awaiting a report of how much we will be reimbursed for the inactivity of the panels for over 2-months! Their very generous offer of $141...that's what they are reimbursing us. It will likely take them 4-months to authorize the check. <br /><br />The initial installation (we started paying in September) took over 2-months and we have been unhappy with the service since signing the documents to do business with RB Green Energy. This is not how you treat customers! Especially, when we met as friends to do business. B.S.!!!<br /><br />They get paid no matter what...so once your loan is approved, there is no accountability, with no risk to themselves, they can do whatever they want once the contracts are signed. Do your own research! Ask for the best panels! Get the right installer! <br />AND BE ADVISED!!! THE $10k TAX WRITE OFF DOES NOT EXIST ANYMORE!