Office location: 8407 Papaveri Estate, Shelbyville RI, 02889
04/09/2019
RGS fired managers and dropped b
Lexington, MA
RGS has apparently fired all its project managers and sales reps for home installations right in the middle of ongoing projects. RGS issued a press release on March 27 that it was "exiting" residential solar and just selling its special solar shingles. Up until this week, we had a 99% perfect experience with RGS which beat its own estimate for installation and kept in touch as our utility dragged its feet for five months getting us approved. We were finally approved on March 26, 2019 and received an email from our RGS project manager explaining that someone would contact us to turn on the system. No one did, and on April 8 our finance company asked for a status and I sent an inquiry to the project manager in RI and the sales manager in CO. Both returned robo emails that both were "no longer with the company." Emails to the people supposedly covering for them went unanswered. The finance company then gave me the name of their contact at RGS, and an email to her also generated a robo reply that she was also no longer with the company. After over an hour of phoning, leaving messages, and waiting on hold, I used "Get Human" to reach a corporate customer service person who transferred me to a residential customer service person in CO, who agreed to help us turn on our system. Meantime, both the utility and our finance company thought we were active and have been trying to complete the meter work and are asking us for status. Terrible practice to fire people in the middle of projects and leave customers hanging. Not everyone can spend hours trying to get through to someone to pick up the ball again. Very unfortunate.