10/24/2020
John
PacificSky Solar employees MISLED my wife and I about who they worked for by telling us that they worked for the City Of Los Angeles/Los Angeles County...VERY MISLEADING AND DECEITFUL!!! PacificSky Solar also MISLED us by telling us that they would give us 2 electric vehicle chargers, but they ended up installing only 1 electric vehicle charger. They OMITTED the second electric vehicle charger from the contract...AGAIN, VERY MISLEADING AND DECEITFUL!!! PacificSky Solar MISLED us by saying that we would get a refund check from the State Of California in the amount of approximately $15,000.00, but we only received approximately $6,000.00 (not even half of what they told us we would receive)...AGAIN, VERY MISLEADING AND DECEITFUL!!! PacificSky Solar recommended we install 27 solar panels to make our electricity charges on our L.A.D.W.P. bills decrease to $0.00, and give us a credit toward the water and sanitation charges on our bills. However, our electricity charges have not gone to $0.00 like PacificSky Solar MISLED us to believe they would, even though we had 30 solar panels installed (3 more than they recommended). SINCE THE SOLAR PANELS WERE INSTALLED, OUR L.A.D.W.P. ELECTRICITY CHARGES HAVE NEVER DECREASED TO $0.00. SO NOW WE NOT ONLY HAVE TO PAY FOR THE LOAN FOR THE SOLAR PANELS, WE ARE ALSO STILL HAVING TO PAY FOR ELECTRICITY CHARGES...ONCE AGAIN, VERY MISLEADING AND DECEITFUL!!! A few of the solar panels that PacificSky Solar installed on our roof were supposedly new but they were SCRATCHED...POOR QUALITY, INCONSIDERATE, UNPROFESSIONAL, AND TERRIBLE CUSTOMER SERVICE!!! PacificSky Solar MISLABELED MORE THAN HALF OF THE CIRCUIT BREAKERS in our circuit breaker box, which we then had to take the time to correct ourselves...UNSAFE, POOR QUALITY, INCONSIDERATE, UNPROFESSIONAL, AND TERRIBLE CUSTOMER SERVICE!!! When PacificSky Solar had finished the installation work, they LEFT A BIG MESS BEHIND which we had to clean up ourselves - broken pieces of wood, a few dozen nails and screws, and other various materials...ONCE AGAIN, UNSAFE, POOR QUALITY, INCONSIDERATE, UNPROFESSIONAL, AND TERRIBLE CUSTOMER SERVICE!!! Over the past year, I HAVE SPOKEN MANY TIMES TO MANY PEOPLE AT PACIFICSKY SOLAR. THEY ALL SAID THEY WOULD TAKE CARE OF OUR CONCERNS. BUT THEY WERE JUST CONTINUOUSLY MISLEADING US AND NEVER HAD ANY INTENTION OF HELPING US, BECAUSE NOW THEY ARE SAYING THAT THEY WILL NOT HELP US. JUDGING BY SOME OF THE OTHER REVIEWS WE HAVE SEEN ON OTHER WEBSITES, OURS IS NOT AN ISOLATED CASE - THERE APPEARS TO BE A PATTERN OF PACIFICSKY SOLAR AND THEIR EMPLOYEES MISLEADING AND DECEIVING CUSTOMERS...UNACCEPTABLE, MISLEADING, DECEITFUL, AND HORRIBLE CUSTOMER SERVICE!!! Needless to say, WE ARE VERY DISAPPOINTED, VERY FRUSTRATED, VERY UPSET, AND EXTREMELY DISSATISFIED with how PacificSky Solar MISLED US, DECEIVED US, and TREATED US SO TERRIBLY, and we want to warn everyone - DO NOT DO BUSINESS WITH PACIFICSKY SOLAR!!!