01/06/2021
Centerville
We called them saying one of our panels was showing "0" production which means the inverter is not working. This seems to be happening too often as this will be the five or sixth inverter to break down. We have 29 panels. Icon Solar told me in October, they would be out before Thanksgiving. It is January. We called again to be told the company in Canada has not been shipping the inverters, warrantied or not. They are having a problem getting the inverters from the manufacturer. This really upsets us as we invested in this company. At this point, they need to find another manufacturer and hold up to the warranty they promised upon installation. Very frustrating.