Office location: 313 Calidad Meadow, Altamonte Springs CA, 92865
11/15/2021
EW
Torrance, CA
My solar system that Solar 360 installed has been down for more than 3 weeks. I have contacted at least 6 different people, including the owner, at the company via phone, website, email, messaging, texting and receive no response about how this issue will be fixed. The cause for this failure is due to their failure to follow the equipment manufacturer's best practice recommendations to install adequate surge protection. I had inquired about this protection prior to signing the contract but was told they do not provide the service and they did not recommend it. They failed the first city inspection due to insufficient grounding of the system. They addressed this issue in an unsightly manner (see photos) by running additional wiring from the back and side of my house down the front entry area. Once they managed to pass inspection, they removed the additional code required grounding, stating that it was unnecessary and only needed to pass inspection in certain cities. Further, they would only address it if I added more panels in the future. They again assured me that the system would be "perfectly fine" without it. They had promised me that any solar production problems would be monitored and repaired by Solar 360 but in fact did not take any action on this issue until I discovered it myself and notified them more than a week later. Their contract guaranteed I would achieve a threshold production level which I will now not meet due to their delays in fixing the problem. I have requested documentation of the problem, an estimate for repairs, and a timeline for work to be completed. All my correspondences continue to go unanswered in a timely manner, including my last 2 when I explained I had no other option but to report them to the state licensing board and find another contractor if my concerns were not addressed. The other company responded right away and also informed me that Solar 360's license may be subject to discipline by the California State License Board, according to the CSLB website
System size (kW): 4.95