11/16/2021
SK
Naperville, IL
My Tesla Solar panels got installed in Feb'21. The inverter for the panels broke in July. Since then my solar panels are down. Tesla customer support is one of the worst I have dealt with. They keep on putting me on hold for long hours and also finding the technician to fix the issue is a nightmare. Today (Nov 16th) the technician was suppose to come and fix the inverter but without telling me Tesla cancelled my appointment. After calling Tesla they told me they don't have a technician available in my area and my next appointment could now be in Feb'22. This is completely ridiculous. The reason I chose Tesla over other Solar panel providers is because Tesla is a market leader in EV but after this harrowing experience I will not recommend anyone to go with Tesla Solar product. Tesla as a company is doing fine for their EV but they are not ready for the prime time for their Solar products. Stay away from Tesla Solar if you need peace of mind and instead support your local Solar provider by installing their Solar product. I have wasted so much time and money that now I have no options except for me to wait for Tesla to schedule my service to fix the inverter. My experience with Tesla Solar is worst than a nightmare.