Office location: 32 Riverwood Ridge Unit #2, Orlando VA, 24502
05/13/2022
J
Crimora, VA
I spent around 20 hours researching different companies in my area: their reviews, their panels, their customer service, etc. Earth Right Mid-Atlantic was tied for my top pick of solar companies. Corey, one of the owners, sealed the deal when I discussed the different aspects in their proposal from their competitor. Now, months later, I'm glad he did. Sumner was my Energy Consultant and first contact, he walked me through the proposal and answered my many questions regarding the numbers. Being an engineer, the numbers were extremely important to me. After signing the proposal, they took everything from there, including contacting my electric company for the netmeter installation. After the netmeter was hooked up, I started monitoring the SolarEdge app/website hours a day and constantly plugging numbers into my spreadsheets and formulas. I was in constant contact with Dylan in customer service. He was always available and even responded some weekends, which I was very grateful for. You compare this to just about all the reviews you see for some other companies (PowerHome for example) and it was a breath of fresh air to see that they stick with you after they've received your check. Another aspect that I must praise Earth Right for, on top of the home efficiency bundle and panels, they also installed an inverter that allowed the app to monitor real-time kW usage. This allowed me to see exactly how much wattage items used. After adjusting some different lights, pool pump, heat pump usage, etc. I was able to cut my bill down even further. So far, I have lessened my kW usage by 75% (their projection was 50%) and have produced ~10% more power than projected. So they don't oversell their product - the numbers you see, you can trust. If I had to come up with something constructive to say, it would be that there were aspects of the panels I had to Google due to the lack of knowledge on their part. Considering this is the only thing I can think of, I'd say they are doing pretty darn well. I highly recommend this company, they hit an A+ in all my requirements: honesty, kindness/patience, and customer service after installation.
System size (kW): 7.6
Year installed: 2022