Review for Solar Is Freedom (Out of Business)

Office location: 853 Foxton Circuit, Westfield OH, 45102

07/20/2022
Joe Conte Columbus, OH

Less than Stellar

I contracted with Solar is Freedom to install a solar system on an apartment building. The install went fairly well, was completed around 10 months after the initial contract. But the monitoring only showed the power generated. I had a solar system installed in Florida several years earlier, and am quite familiar with the monitoring systems. They show power generated, power used, with graphs and history. When the system was done, it only showed power generated. I felt this was rather odd, and Solar is Freedom advised me the ability to monitor use was an additional cost. Ok, my bad, I didnt understand this up front, so I OK'd installing what it takes to monitor generation as well as consumption. When it was complete, the system seems to be mixing generated power and consumed power on the graph. They tried to fix it, but seem to be at a loss. It has been over a year now, they stopped trying 9 months ago. I filed a comlaint with BBB, again no response from Solar is Freedom. Interesting part is Enphase, the company who manufactures and supports the energy generation monitoring software has a red flag up advising me the readings are not right. Contact your installer... I talked with them, they were at a loss... not sure where to go from here. Buyer Beware.... Systems I had installed in Florida work flawlessly.