Office location: 261 Petrove Crest Building 100, Tucson NJ, 08021
09/12/2022
Matt
Plano, TX
Where do I even start? The sales process was easy enough, and I was quoted for a 16.8kw system. Went on my own to compare prices and it was in line with other quotes, so I decided to move forward since the equipment was top notch. Issue 1: Salesperson came back to sign all agreements and I did, without checking all of the fine details (that's my fault). Turns out they are only installing a 15.2kw system, so my price comparisons are no longer valid. If I had been quoted that price at 15.2kw, I would have gone with someone else. Unfortunately I didn't realize this until after the system was installed. Issue 2: I was told by a different company that my electrical panel would need to be upgraded and moved outside to come up to current code standards. When SunnyMac inspected my house, they mentioned it as well. I went ahead and scheduled an electrician to replace it at a cost of $3,000. Worth it to me since the old panel was a fire hazard anyway. Here's the issue, SunnyMac (after my panel was swapped) schedules an installation and part of that includes swapping my panel. Apparently that was included in my cost but nobody told me about it. When I pressed them, they said it wasn't in the line item so they were going to swap it for free anyway (yeah right). They refused to reduce the cost so I basically wasted $3,000. Issue 3: They moved forward with the installation, but my panel had not yet been inspected. I was told that would need to be inspected before they could turn on my panels. Turns out they left them on or turned them on some other time. I started receiving bills from Sunnova, the provider. When I asked about this, they sent someone out to turn them off until they could inspect them. I have already switched to an electric provider with buy back and their consumption rate is higher so I will be paying more out of pocket, along with solar panels that aren't working. This is frustrating. Summary: sneakily changed the quote after I price compared, didn't tell me a new service panel was part of their install so I wasted money doing it with someone else, and turned my panels off after I switched electric providers to a buy back plan which will cost me more money in the long run. I would suggest avoiding them at all costs.
System size (kW): 15
Year installed: 2022