Review for Solar Power Midwest

11/07/2022
Ramona and son Greg Collison, IL

I AM SIMPLY SO IMPRESSED WITH SOLAR POWER MIDWEST

I went on line to search internet for information on solar. I have never invested time or effort in solar. And no one in my family has. I went of a solar website to help homeowners try and learn about solar with all the vast amounts of information. It told me panels, materials, Federal Rebates, Illinois Rebates, warranties and more. I am very thorough as is my son Greg. We made a list of items we wanted to have done and what to avoid, as a lot of scary stories on the internet. My first 2 estimates I was not impressed at all. They sales reps were not knowledgeable and only seemed to want to pressure me to buy now, now, now, without even answers a few of my questions. My son and I almost stopped looking for solar. Then our Ameren bill came in $200 higher for our small house. We had to do something. I saw Solar Power MIdwest on line. I researched about them. I was very impressed. All the great reviews about them from so many people. My son said we should have them out. The woman sherri on the phone was so nice and professional and right away told me about inverters and solar panels than I could even keep up with. From her relaxed and professional attitude we invited them out. Dave and Angela showed up. They very nice, and answered all our questions. Dave was so patient, knowledgeable. Not only did he answer all our questions, he slowly brought up real concerns and challenges going solar. He showed Greg and I the whole process simply so we could understand. And answered all of them. He also said that they are very very good at what they do (as I read online), he said sometimes things are bumpy. Greg and I were so happy when they left. Most times after we buy we are nervous and ask ourselves if we did the right thing. Not here. On to installation. There were some issues with the weather, as it rained both times they came out, and deliveries from there suppliers. Our interconnection is so bad where we live in a very small town. The crew of guys were so nice. They worked through it all. What really made me happy is after they were done. When I went to Church the next day Solar Power Midwest seemed to be the talk of our little town. Why? The said how impressed the were with the crew. They knew I work and if the rain caused a delay, I would have to take another day off. They stayed until 6:10Pm on a Saturday. My neighbors even told me how they turned on their truck lights to be able to see. Earlier that day Robert, the crew leader, called Dave, our Saleman and President of the company, they needed parts. No suppliers open. And closed on Sunday. They knew I wanted it done by end of Sunday. Dave amazed me, he drove out 3 hours and delivered the parts needed. Wow. That was impressive. The crew worked all day on Sunday and the job is done. Sherri called and let me know all my paperwork for the state srecs was already done that Sunday night. All that above is best experience I have ever had. That is not the best part.... Dave made a big point at the time of sale, and what I wanted to hear. He said he can not stay on hold when he calls companies, push bottons, talk to people that don't know anything, on and on. I think we all know this. He said he grew up in the 80's and you answer the phone, not sit on hold. He made it a big point. Well that is what impressed me the most. When I called Dave he either answered or called me right back. When I called their office Sherri or their nice Production Manager Stephanie answered the phone. Job done well beyond my experiences in life and what I expected. Oh, one last point. I was talking to Dave about how my shower install company had gone out of business, as did the manufacturer. He said he could not promise it, yet, his guys are good at fixing things as many installing for many years, and construction back grounds. And they love helping people. Looking forward to it.