Review for Long Island Power Solutions

Office location: 7279 Alberta Ridge, Eau Claire NY, 11779

01/07/2023
JimF Patchogue, NY

Don't believe all that you read

We went through the whole process and were not impressed. Perhaps Sun Nation is better. The sales person was great, but it ended there, The installers were the B- team. They let a roll or wire fall on our car's rear window. Then they said Safelite was on the way only to find out that was not true. The manager arrived and said they could not come until Monday or Wednesday (this was Friday). Since I needed my car I said Monday. Then I found out that they could not get my window until Wednesday. I needed my car to get to work! They did clean my car, but there was glass all over my driveway that me and my wife were cleaning for days. The problem was that this was the Friday after Thanksgiving. Don't let them install on a day after a holiday. Even the manger said his team failed solar 101 by not telling us to move our car and they did not offer anything to make us whole. Stage two: we were looking to pay our bill they sent the bill and we gave them all our information but because apparently we needed to alert our bank that the amount would be okay it did not go through. Did they contact us - no! Instead they sent the same bill making us feel that we were at fault. We had to reach out to them and get this corrected. Last we had the final walk through and the young women that came was very nice and assured us that she was part of the service team and things would be different. Yes, two days later I had a problem with connection to the grid. So, I called the service team twice, and they never got back to me! I don't know where to turn. Definitely not LI Power Solutions. Not a good experience!!! Be forewarned, look elsewhere!