01/18/2023
Unhappy Customer
Peoria, AZ
Tesla took almost a year to begin installing my solar system after I signed the purchase agreement. They insisted that I pay for the system before it was even installed. Provided no start up or owner instructions (other than told everything is online). Within 4 months of installation the entire system went down and took over 3 months to fix. They don't provide a customer service phone number to call and make it virtually impossible to contact them. My system has barely even produced half the power claimed in my purchase agreement. Now my system is down again (less than two years old) and has been down for almost 2 months with Tesla not responding to service request to fix it. DO NOT PURCHASE A TESLA SYSTEM. THEY ARE THIEVES AND LIARS. YOU WILL REGRET IT.
System size (kW): 16.32
System price: $49,700
Who installed your solar panels?: Tesla Energy Solar Power
Year installed: 2021
Price include the Federal Tax Credit or incentives: No