01/19/2023
AD58
San Rafael, CA
Solar inverter (under warranty) went down. Set up service call - was going to be a week later, but with weather issues this time of year that seemed understandable. They just moved it two and a half weeks later, so now no solar for almost a month (assuming the tech doesn't need to order parts, which could add months to this). Meanwhile I'm paying their loan every month. You can't call them; it's automated attendant hell. There just is one way useless communication. Good solar system, worst customer service I've seen in years.