Review for Vivint Solar

Office location: 3646 Joshs Parade, Midland MD, 21237

02/03/2023
Vivint Sunrun SUCK Abingdon, MD

The WORST

Trying to save money and be a eco friendly family we decided to use Vivint for solar. The only thing we were paying for was our electricity usage that solar didn't cover. At first I was just a little disappointed that the panels were not providing nearly enough electricity. A few years in, we discovered we had roof damage from a hail storm and there was a leak. We had to have to roof replaced so we contacted Vivint and paid our $500.00 charge to have them remove/return the panels. I tried to get in touch with them to have the panels removed for over a month and I was getting no where so I got on Facebook and trashed the company. Seems that was the golden ticket to get on the schedule. Finally the panels were down and the roofers immediately replaced the roof. It took over a year to get Vivint/Sunrun to schedule the return of the panels. During that time they were charging me for usage every month... THERE WERE NO PANELS ON MY HOUSE! I called several times about this and was told it would all clear up once the panels were put back. That was a lie. If they are charging me for usage when the panels aren't on then were the panels actually doing anything when they were on the house. How did they come up with these numbers? I don't think the panels were actually solar. I told them not to put the panels back on the house. After all this I don't trust them and they weren't saving me any money. It was actually more expensive. They said they had to because I signed a contract. I told them that they didn't honor their part of the contract so I didn't have to honor mine. They finally forced me to let them put the panels back on house but apparently they didn't turn them on. Recently I started getting calls and emails to set up an appointment to do that I have refused. I told them I wasn't authorizing them to come to my property. Yesterday I noticed a van from Paradise Energy Solutions. It was parked across the street in front of my neighbors house. I thought maybe they were getting solar panels on their house until my Ring alarm went off and I saw the guy coming from the side of my house and walking through my front yard. He must have done something to the solar box. I called the company to tell them they were trespassing on my yard and found out that they were a third party company that Sunrun hired to update the system AFTER I specifically said they weren't authorized to come on my property. I'm in the process of getting an attorney. I don't want the panels and I'm not paying for any fake usage.