Office location: 7451 Dip Crescent Suite 100, Mesa NC, 28217
03/12/2023
Dale
Morganton, NC
We had a good experience with the first visit with Cooper. Then the person who came out to look at the roof trusses was also good. Install crew very good too. Then it went downhill fast dealing with Calli. I was asked to sign the HOA application and I did. Then I get a call from the HOA for the $5000 security deposit. I gave them the check to start the process and save time. Then Calli said that I had to wait for the engineer packet for the county inspector to review. (Two weeks lost.) The inspector said he did not need to see it or go into the attic to inspect anything. I asked that the conduit from the soffit to the disconnect box needs to be covered. Calli said the inspector needs to see it. Wrong again. On Oct 19th got a text that the week of Nov 7 was the earliest opening to finish up. Well, that week came and gone - no calls. Then on the next date we had no one showed up or called again, I actually went out and spent $65 on needed materials to move this along. That didn't help so I covered the lower half section of the pipe waiting for someone to show up. Finally on Jan 25, 2023 the job was complete. So I will give everyone 5 stars except for Calli. Also we had to ask Calli 3 times to get the app for our phone to monitor the production and usage.
System size (kW): 33
System price: $32,184
Year installed: 2023
Price include the Federal Tax Credit or incentives: Yes
Renu Energy Solutions reply
04/13/2023
Thank you for taking the time to share your feedback with us. I am sorry to hear that you experienced some issues during the process, but I am pleased to hear that the rest of our team was able to provide you with a positive experience.
Regarding Calli, I want to assure you that she is an excellent employee who is dedicated to providing exceptional customer service. Her aim is always to provide clear and accurate information, which is why she may have advised you to wait for the engineer packet before proceeding further, as this is the proper protocol in most cases. There are also several team members and other departments working in the background to provide Calli and other project managers updates. It is a team effort and the project managers are to ensure information is passed along accurately.
We understand the importance of timely communication and the need to keep our customers updated on the progress of their projects. We will use your feedback to identify areas where we can improve and ensure that we continue to provide the highest level of service possible.
Thank you for your trust in our company, and we look forward to the opportunity to serve you again in the future.