Review for SunnyMac Solar

Office location: 261 Petrove Crest Building 100, Tucson NJ, 08021

03/13/2023
Dana Irvis West Orange, NJ

Incompetent, non-responsive and a thorough disappointment

SunnyMac installed our panels in July ‘22 and 8 months later, the job still isn’t done. We’d been so excited to finally install solar panels, but our experience has been a nightmare. First, we failed our electrical inspection because of what seemed like a rookie mistake (they put the electrical box in the wrong place) and it took a month for SunnyMac to fix that problem. Then, after noticing that my electric bills weren’t going down during the peak months of Aug - Oct, I had to repeatedly chase SunnyMac for a reason only to find out that tech who came out to fix the electrical box issue *never turned the breakers back on* so our system— which we were paying for— wasn’t even turned on. That didn’t get resolved until Dec 26, 2022. However, I then noticed that the Enphase monitoring system— which is supposed to show how much energy we’re producing and consuming— didn’t seem to be working correctly. Again, after I repeatedly had to chase SunnyMac for an answer, it turns out that their technicians never fully installed our monitoring system because — at the time they were supposed to do it in July— they didn’t have the right equipment. So, they just didn’t do it and never said a thing to my husband or I about not doing it or needing to come back to complete the job. They just left us high and dry and I guess thought eventually we’d raise it to the company? It’s now March 2023 and after multiple appointments, including one where the tech never showed— the problem still isn’t fixed. I very rarely write reviews, much less negative ones. But I’ve *never* had such a poor customer experience in my life and I’d like to save other folks the wasted time and money that my family has experienced. Really… choose another company.