Review for YSG Solar

Office location: 570 Trieste Street 2nd Floor, Alamogordo NY, 10016

05/08/2023
PatrykBG Rockaway Park, NY

No support from the installer, lies and breach of contract

Unlike many of the horrible reviews (posted literally everywhere), we actually did get our system fully installed by YSG Solar, and even with **their two years of delays (and two failures) for the electrical inspections**, I was willing to let bygones by bygones since we had a working system at the end of it all. Promises were not kept, but we didn't want to keep fighting and we thought we were set since the contract literally states that all major hardware had a 25 year labor and performance warranty from the manufacturer. How foolish we were to trust this company. Last month, our system just stopped working (no power generation at all), and after looking at the inverter (the brains of the solar system), it was very clearly a HW issue with it (literally, the inverter states "Error 18xB7 HW ERROR). So we naively thought we could get ahold of YSG Solar to work through the warranty process. However, after two weeks of constantly being ignored (through dozens of calls and multiple emails) I went straight to the inverter manufacturer, and that's when everything went from bad to worse. What we received was not a 25 year, manufacturer-warrantied, labor and performance-included system, but a 12 year parts-only inverter warranty. We've had to manually set up the RMA, and it will cost us two grand(!!!) to have someone else install the inverter. What's worse, YSGSolar still refuses to talk to us at all, and it was only after the BBB stepped in that we even got any response at all (and of course, the response was basic lies and fake "let us know how we can help" offers that they have no intention of following through with. We now have to pay that $2000, AND file for arbitration, AND deal with zero support at all, even after having been promised 25 years of peaceful power generation. They do not follow through with any of their promises, and after reading everything else others have stated, I find it an unexpected blessing that at least we're not in a worse state. In the end, the only nice thing I could say at this point is that if I could rate them negative stars, I would probably still only rate them zero stars instead of negative, but that's only because we got lucky and somehow our system actually got completed. But their false promises and lack of support will screw you over if you use YSGSolar, so don't. Save your money and go with another installer.