Review for Solar Power Pros

Office location: 2044 Townsborough Street, Charlestown CO, 80112

05/15/2023
GreenEnergy Lafayette, CO

Need better post-installation customer care

We had a great experience working with Solar Power Pros. They were knowledgeable, courteous, and professional, and their price was very competitive. I would have given them a five-star review, but unfortunately their post installation customer care needs improvement. When something wasn't working (inverter malfunctioning, gateway not reporting, for instance), I'd email and call but wouldn't hear back from them, and I'd do it all over again. Maybe someone would get in touch; maybe not, and I'd have to try a third time. At one point our first project manager quit, and no one told us, so I kept emailing her. Later finally someone told me she left and we got a new person. This is no way to run a business! I know their business is growing but you can't forget your established customers! You have to keep taking care of them.