Review for Longhorn Solar, Inc.

Office location: 601 Eastdale Ridge, Fort Walton Beach Texas, 78660

07/24/2023
tcooper Taylor, TX

Great Install and Even Cleans Up Other Companies' Messes

Longhorn did my initial install in March of 2021 and I have had absolutely no complaints about their work or my solar production. I had one issue with a panel in late 2022 and they sent a tech around to check on it and fix it without any additional cost. Then this past June, SolarEdge, the mfr of my inverter, contacted me letting me know they were shipping a new inverter because there was an issue and it needed to be replaced. An appointment would get made with Longhorn to do the swap. However, SolarEdge contracted with Sunnova instead of my installer to do the work. The guy was barely understandable but told me they didn't have a cellular card to put in the new unit and said he would get one and be back out in a couple of days to install it. I never saw that guy again. After communicating with Sunnova and SolarEdge on several occasions about this issue, it was clear they weren't interested in making it right. So I contacted Longhorn and they made some calls and were able to get SolarEdge to send a new card; as soon as it arrived, Longhorn was at my house doing what Sunnova wouldn't do. All for free. Thank you Jeffrey Jones and Matt S. for all the help and friendly service!