07/01/2013
Anonymous
It looks like my residential install for 2-3 panels for DHW wasn't profitable enough. After many promises that my quote will be ready "by the end of the week" and multiple calls and emails, I gave up. I believe MES is too busy with the high profit commercial installs than to be bothered by us resi's. If you are a homeowner, stay away ! Find a company that supports residential installs.
Mechanical Energy Systems reply
07/11/2013
We are currently talking with Mr.Walker. He had a lot of very technical questions and has scheduled an appointment with us in the very near future. <br />99.5% of our installations are residential retrofits and have been since 1985. We are currently installing a 14 panel solar hot water system on a business but that is not business as usual. This installation has not prevented us from installing approximately 2 residential solar electric systems per week so far this year, among our other residential installations of natural day-lighting and high efficiency heating and cooling. <br />We look forward to installing a system for Mr. Walker and having him join our long list of happy customers.
Mechanical Energy Systems reply
11/08/2013
Update: MES Management met with Mr. Walker on July 20th and offered him a variety of options including complete installation to DIY kits. He suggested he was considering installing it himself and we offered to draw-up an installation spec sheet and official drawing for any solar hot water product he purchased from another dealer, for a consulting fee. A purchased kit from us includes our support. We have not heard back from him since then.