10/16/2023
LRS
Aledo, TX
Installation was fairly straightforward and I have no complaints about the process. My inverter failed around 10 months after installation which makes me question the system's overall reliability. The issues started when I requested a replacement. The service request goes into a black hole and there's no to determine status. The new inverter was faulty and the service technician was supposed to put in a request for a new part. Again, I was completely in the dark for the replacement process. My system has been out for almost two months and I'm now paying for a useless solar system plus the additional electricity
System size (kW): 11400
Who installed your solar panels?: Texas Solar Integrated,LLC
Year installed: 2022
SolarEdge reply
10/23/2023
Allow me to apologize on behalf of the team here at SolarEdge. Please contact us at customersuccess@solaredge.com so we can help make things right.