Office location: 7451 Dip Crescent Suite 100, Mesa NC, 28217
10/20/2023
John
Waxhaw, NC
They were incredibly responsive when it came to making the big money on the install. It’s very lackluster after that. They damaged my home during the install. I fixed the water leak and the cracked cap shingles on the roof. I emailed them explaining what happened. I called it a teachable moment and asked them to talk to the install crew about how this could have been prevented. I never go a reply. I called and spoke to someone about my email and they promised to pass along my message. Never heard a word. Two times my system has failed and needed repair. Each time the repair process took over 30 days. Never because of parts, they just always seem overwhelmed in the service department. To be fair, the repair prices were very reasonable.
System size (kW): 5
Year installed: 2018
Renu Energy Solutions reply
10/25/2023
Hello Valued Renu Family member, I apologize for the issues you faced with our service. The damage during installation and our delayed response are not representative of our standards. We're grateful for your feedback as it helps us improve. We would like to personally address and rectify your concerns. A representative from our customer success team will be reaching out soon.