12/21/2023
Tp
Covina, CA
We had our panels installed in 9-2023 The sales pitch was great but if someone was to ask me my experience I would say don’t do it! At least not based on my experience. We had the panels installed and we were waiting for city inspection to turn on the panels but the company never scheduled it. We have been the ones calling and bugging for a call back to finally get someone out here for them to tell us it was not going to pass inspection. I wouldn’t mind waiting but what did bother me is we are paying for panels that are not working plus our electricity bill. I refused to pay our first payment till they took care of the matter and was send to collections the next month. If you are asking are we paying the bill? Yes we have no choice.
System size (kW): 200
System price: $43,588
Year installed: 2023
Price include the Federal Tax Credit or incentives: Yes
EmPower Solar reply
01/02/2024
Hi There, TP! We would love to look into this for you. We don't seem to have any clients installed in September that are still waiting for utility permission to operate. Are you sure you used EmPower Solar of Bethpage, NY? Please email us at feedback@empower-solar.com with your name/ address so we can look into this as soon as possible.