Review for Lumina Solar

Office location: 295 Hearn Mall, Riverside PA, 18070

12/26/2023
Pete S Breinigsville, PA

Exceptional buyer experience from start to finish

After making the decision to add solar to my home, I did tremendous research on various companies and held meetings with many. It’s a big decision with some heavy upfront cost, so carefully researching my options was a must. From the start, Lumina differentiated itself on several levels. First, my sales rep, Courtney, impressed me with both her knowledge of and enthusiasm for the product. Additionally, due to the technology Lumina employs, she was able to show me in real time during our call the sunlight levels on various parts of my roof, what impact various adjustments might have, etc. I should add that my meeting with Courtney was under an hour long and able to be held very effectively via video conference - something I value these days to minimize schedule/time impacts. This was something that not all solar companies I met with could provide. Courtney also had what I consider a great level of follow-up - she gently checked in from time to time and added some effective selling point reminders, but never took it to an annoying level. I can honestly say that while my decision to choose Lumina was based on several factors, Courtney was a major one. I was surprisingly impressed with the design and installation process's commitment to my stipulations for the project. I say surprisingly because all too often contracted jobs are not completed to expected standards or plans. In my case, I was adamant from the start that I wanted all connective wiring/conduit to be hidden internally in the house, something that several other companies told me upfront might not be possible due to the makeup of my house. But Courtney assured me from the start that Lumina would find a way - that Lumina is different from other companies by working with homeowners on aesthetic and other design requests. And that indeed proved to be true - after signing with Lumina, they repeatedly noted and reassured me that my conduit requests would be taken care of. On installation day, the builders were all extremely friendly and professional. The electricians talked through the plan for internal wiring with me at the start and then consulted with me throughout the process to confirm things were being done to my liking. Safety was a clear priority for Lumina, with a safety supervisor on hand to ensure all roof harness and other rules were being followed. The entire process was very smooth. Lumina took care of all permitting registrations both before and after installation and made it very easy for me as a buyer. I am extremely happy with my total buying experience and would absolutely recommend Lumina to others considering a solar installation. They use some of the best names in solar tech equipment yet came in lower in total price than many competitors. They clearly make customer ease, service, and confidence their priorities and know their business well. Thank you to everyone on the Lumina team that worked with me on this project, with special thanks to Courtney for your professionalism, attentiveness, and honesty!