Review for Titan Solar Power

Office location: 3939 Kitty Track, Berwyn Heights NM, 87107

01/01/2024
CD Clovis, NM

Stay away from Titan Solar

In May 2022 I signed on for solar panels with Titan Solar sold by Vivant solar representative. I was a fool and did not do my research. What a mistake for 23K in panels. Install was scheduled for July 2022. No show no call! Finally, by Aug 19th 2022 my install was finished but the bank paid contractor on the Aug 18th which was my reschedule date and they did not show but did call. After install Xcel Energy could not install their meter as they put wrong electrical box on my home. Another crazy of calling every day to get correction done. After about 2 weeks they can out with help of Xcel Energy solar departments help replaced the box but wired it wrong again Xcel could not install their meter. By the end of September, we finally were connected. However, I noticed an issue with one of the panels production and optimizer keep in mind all research I did on my own plus daily calls on phone 2-6 hours daily trying to get service or repair. I also had to file my own paperwork for the 10% NM State rebate and the 30% Federal tax credit. Yes I was up an running in a few months but serveral issues with production ect Finally with the help of Solar Edge they determined my optimizer was bad and warrentied the part along with another visit from them to verify that took several weeks to get installed even though it was sent to Titan in 2 days as Solar Edge sent me tracking info ect... It has been a nightmare. Finally, by Feb 2023 everything was great after Titan reported the serial number replacement had been completed... About the end of July 2023 I noticed again optimizer issue plus my inverter was not communicating to Solar Edge my communication board was bad . I called Titan Solar with claim number from Solar Edge they can out very quickly and replaced communication board and checked production on optimizer. I am still having optimizer issues and Solar Edge is not happy with the repair and stated that they were not notified of optimizer replacement until December 12 2023. Titan noted in their system but not to Solar Edge. Here we are a year later they have changed the one panel plus replaced and optimizer all under warranty and that one panels not producing its about 200WH less than all other panels. I am still waiting for a call as to what they are going to do....plus I call everyday. Oh and dont let them tell you they will make repairs to your roof they damage or siding they lie they send out a handy man to fix my metal roof was less then 2 years old they messed up my siding so bad it couldn't be repaired. Its been a nightmare stay away from Titan and do your research