Review for Kokosing Solar (Previously Third Sun Solar)

02/23/2024
James B Cincinnati, OH

After Installation Service is terrible

We had a 30 panel system installed by Third Sun. They did a good job and the system has worked well. Last year one of the panels went bad and we contacted them about the warranty. The panels are from LG. . We were told when we contracted with Third Sun that if there was a warranty issue, we could go through them. When I reminded them of this they said they would look into it only to send an email a few days later saying they could not get in touch with LG. They basically said that it was our responsibility to contact LG but would not even supply any information about how to do that. The next issue has come up recently. When we purchased the panels we specifically asked what the cost would be for them to remove and replace the panels if we had to have the roof replaced. They told us that is would cost around $4,000. We are now having that done, so I contacted them and the price they now give me for removing and replacing the panels is over $19,000. Even given inflation this is outrageous. After the government tax rebates that is only a few thousand less than the original cost of the whole project and I suspect that we could put an entirely new system in for not much more than that. The message is beware of this new incarnation of Third Sun. Whatever integrity the original company had is apparently gone, so do not expect any help or service from them after installation. We are not only committed to solar but also in another area of the solar business, so we are well informed about costs. Kokosing is not a company with which we would advise doing business.