02/29/2024
Dilip
Phoenix, AZ
Not at all a good company, 1,they promised that electricity rate will be locked at the time of my solar contract,that was a complete lie 2 when they installed panels on my roof I asked for screens to discourage pigeons from making next their reply was ,it is not necessary because it gets very hot n they can't make nest ,not true after so many phone calls n complain to their sales person ,they came cleaned nearly 20 lbs of their poop,nest material n dead pegions 3 my panels r not working for last 3 months ,they still have not repaired n loss of electricity pay is yet to settle In short I will not suggest this company ,unless one wants frustratios,headache n repeated calling
System size (kW): 13
Year installed: 2016
Sunrun Inc. reply
03/01/2024
Hi Dilip, thank you for reaching out to us. Let me start by saying we are so sorry to hear that you are having some issues with your panels. Our team would love the opportunity to speak with you further about your concerns to see how we can best assist. Please send a message to resolutions@sunrun.com with your service address along with a concise overview of the specific issues you are having. Once we confirm your account we will assign an Escalation Expert who will help you further. Thanks!