02/29/2024
Sydney
Brighton, CO
They had nothing but "internal issues" for 3 months while I was trying to get an EV charger shipped. I wasn't even trying for installation, just shipment, and they still couldn't provide. I bought an EV through Ford and had to have them chase down a charger since it was hurting their business. Don't work with Sunrun, they will do nothing for you. Don't partner with them either as they are hurting other businesses as well.
System size (kW): 19
Year installed: 2024
Sunrun Inc. reply
03/01/2024
Thank you for bringing this to our attention, Sydney. We are so sorry to hear that you have not received your Ford Charger yet, and for that, we sincerely apologize. In order for us to best assist, please send us a message to resolutions@sunrun.com with the following information:
Customer Name:
VIN #
Sales Order #
Mailing address:
Phone Number:
Email Address: