Review for Sunrun Inc.

03/04/2024
Unhappy Customer Long Beach, CA

Horrible Company! Do not buy their product

Following the heavy rains our roof and interior of the home received serious damage. We have confirmed by our contractor and insurance company that the problem is the installation of the solar panels. When we called Sunrun it took many demands to get to a real person. Then we were advised that after 5 year warranty Everything is now our responsibility. They want thousands to come remove and reinstall the panels, we then have to pay $10,000+ to get a new roof. At this point we don’t want the solar because it could happen again. Oh by the way we have to pay the remaining 10years on our lease, which would be $18,000. This company is a joke.