Review for Sunrun Inc.
Office location: 3010 Tordillo Knoll, Middletown NY, 11590
03/05/2024
Jeremy Smith
Huguenot, NY
I have had a problem with the panels ever since January and have to pay my electric company O&R and a bill with Sunrun so I pay over 600 a month and they can’t get someone out to my house till April 5.
System size (kW): 14
Year installed: 2021
Sunrun Inc. reply
03/06/2024
We are so sorry to hear this, Jeremy! My name is Frances, and I am part of Sunrun's Social Media Team. We would love to review your system's performance and any other specific concerns you have, so that we can help get this resolved for you. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you. Thank you!