ProVision Solar

Verified profile
Updated: 19 October 2021
Installer

Installing solar since 1998

ProVision Solar logo

4.08 from 15 Reviews

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A score we give a solar company out of 100 based on 3 criteria that our SolarReviews industry experts believe are the best criteria to separate good and bad solar companies.

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Rating breakdown

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ProVision Solar reviews


4 stars

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2 stars

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1 star

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4.08

Avg. rating

Breakdown of consumer reviews

Sales Process

4.9

Price as quoted

5.0

On schedule

4.9

Installation quality

4.9

After sales support

4.9

Latest good review thumbs up

Richard in Kailua Kona | Kailua Kona, Hawaii | 11/10/2023

West Side Support Lacking

We purchased this system in 2023, based on the "IMPLIED" sales pitch that the company was going to opening an office in Kailua Kona. We were told by the the salesman that technical response would be within 24 to 48 hours. I should have gotten everything in writing! As of this writing, our system has shut down 4 times within the last 6 months. While the tech support has resolved the issue, they do not respond within the 24-48 hours that we were led to believe. Since they operate out of Hilo, we've been lucky to get them here within a week. There was once exception when it was 2 days but that isn't the norm. I've gotten support by calling the Tesla contact center, but there is only so much that they can do. The latest issue was somewhat resolved with the support of the contact center. The agent did escalate the issue to another level but it may be 15 days before a more knowledgeable Tesla technician has the opportunity to look at all the issues that we've had. He did agree that this shouldn't be happening but he doesn't believe that it's a Tesla issue, but he wasn't in a position to make that decision. I did contact the Provision tech who said that he was looking into it. I haven't heard anything back from Provision.

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Latest bad review thumbs down

Richard in Kailua Kona | Kailua Kona, Hawaii | 11/10/2023

West Side Support Lacking

We purchased this system in 2023, based on the "IMPLIED" sales pitch that the company was going to opening an office in Kailua Kona. We were told by the the salesman that technical response would be within 24 to 48 hours. I should have gotten everything in writing! As of this writing, our system has shut down 4 times within the last 6 months. While the tech support has resolved the issue, they do not respond within the 24-48 hours that we were led to believe. Since they operate out of Hilo, we've been lucky to get them here within a week. There was once exception when it was 2 days but that isn't the norm. I've gotten support by calling the Tesla contact center, but there is only so much that they can do. The latest issue was somewhat resolved with the support of the contact center. The agent did escalate the issue to another level but it may be 15 days before a more knowledgeable Tesla technician has the opportunity to look at all the issues that we've had. He did agree that this shouldn't be happening but he doesn't believe that it's a Tesla issue, but he wasn't in a position to make that decision. I did contact the Provision tech who said that he was looking into it. I haven't heard anything back from Provision.

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Mike | Kailua Kona, HI | 10/19/2021

Tesla Battery Installation

Had two Tesla batteries installed. Cannot say enough good things about ProVision Solar! They took care of everything from design to permitting and installation. Support throughout was amazing. Houston and his crew were the most professional group of workers we’ve ever worked with. Would highly recommend ProVision Solar to anyone considering any type of solar installation!

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LeoTil | Papaikou, Hawaii | 05/25/2021

Very professional and customer friendly company.

We have a very good professional relationship with ProVision Solar from the first day.

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Susman Kaloko Mauka | Kailua Kona, Hawaii | 11/02/2020

Good folks made it easy, did beautiful work, made us happy..

We chose them because they've been consistently highly rated by their clients and their expertise and thoughtfulness was evident from the onset. They're nice folks too, easy to do business with. Hardware and engineering is state of the art. This was a long and detailed process to navigate through the applications, plans, and permitting with the utility and the building department. They told us what to expect and when, handled it all for us, kept us in the loop, and once all the approvals were granted, the installers were fast and did absolutely beautiful work. Our system is everything we hoped for and we're quite happy we chose Provision Solar to make it happen.

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John Hoover | Volcano, Hawaii | 10/24/2020

Friendly, competent, professional

We wanted a local company that could get the job done professionally and that would be there for us long term if anything went wrong. Other solar companies in the area have come and gone over the years, but Provision Solar has maintained a steady presence. We have been happy with their friendly and efficient service. However I’ll just note that the salesperson who designed our original system did not make it big enough. We had two more panels installed a year later to bring us closer to complete self sufficiency. It would have been better to do it all at once, but all’s we’ll that ends well.

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Hittner's Solar-PV NEM+ System i | Hilo, Hawaii | 10/23/2020

ProVision Solar - Willing to work with their customers

ProVision has always been willing to work with me. From our initial NEM installation to our upgraded NEM+ installation, they always give me comprehensive answers to my technical questions. They have also gone out of their way to accommodate the unique nature of my installation.

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KLS | Hilo, Hawaii | 10/16/2020

ProVision is fabulous

About 12 years ago, I researched several solar companies and chose ProVision because I connected with Marco Mangelsdorf, who impressed me with his knowledge and customer service attitude. I have loved those first solar panels so much that this year, I added a few panels and a TESLA wall. There was no question that I would again use ProVision. This time, there were a few glitches with the envoy that shows me how the panels are doing and his employees worked tirelessly to fix the problem. They were excellent at communicating progress and problems and within about 2 weeks, the problem was solved and has been fine ever since. (The panels were working properly — just the connection to my online monitor wasn’t working properly.) The new panels are even more efficient than the older ones, which is nice, but I absolutely love the TESLA wall. It is easy to work with, and there have been three brief power outages since I got the battery — I didn’t even know they had happened until I looked at the back-up history. Just WOW. I strong recommend ProVision.

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Mark | Hakalau, Hawaii | 10/16/2020

Superb!

Amazing! I was referred by a friend, and my research exceeded my expectations. I couldn’t be happier! Professional throughout the entire process. Sales, management and the installation was second to none. I couldn’t believe how well the entire team worked together. I was so impressed with all aspects of ProVision Solar, not to mention the equipment which is also spectacular. I highly recommend ProVision Solar and would buy again from them any day! Mahalo! Mark

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Anonymous | Kamuela, Hawaii | 08/22/2006

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Anonymous | Kurtistown, Hawaii | 08/21/2006

Through no fault of ProVision, my inverter was DOA. They worked with Outback to get a replacement and followed through until everything was working properly.<br />

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Anonymous | Pepeekeo, Hawaii | 08/20/2006

Provision was great. I recommend them highly for any PV system.<br />

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Service types


Residential solar - Grid tied

Commercial solar - Grid tied

Residential solar - Hybrid solar systems

Tesla Powerwall sales and installations

About ProVision Solar


ProVision has been dedicated to providing exemplary solar services to the Big Island since 1998. Our staff is committed to providing unparalleled customer service and the highest quality solar products installed by our team of licensed professional electrical and structural engineers here on the Big Island.

Office locations


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Hawaii - Murrieta

696 Fence Parkway, Murrieta HI, 96720

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Licenses


ELECTRICAL CONTRACTOR C-26351

Contact ProVision Solar


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Head Office
696 Fence Parkway, Murrieta HI, 96720
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