Ronnie | Stayton, Oregon | 02/14/2024
Customers Be Aware!
Purelight Power began my project nearly a year ago. They have since told me just 1 more week working on about 20 times now. Nothing has changed, they got the building design wrong and took months to figure out what they did wrong, they left ugly ass hardware with no panel on my roof because they put one in the wrong spot and didn't pretty it up when they were done. They have told me all these great things and not followed through AT ALL. This is almost a year and this garbage still isn't active. I can't get in touch with anyone now and it's been a few weeks since they have contacted me back after it was supposed to be 1 week before activation again. Now, let's get to the worst of it. I bought this system because one of their sales reps Shawn Amann guaranteed me that I'd be getting 30% of my solar system back on taxes no matter what so that I could roll it back into the loan before 2025 to lower my payment. Well, the system was $66,000 and 30% of that is definitely more than $3,200. Shawn Amann will lie to you so he can sell his product. He did it to me, now I'm out power generation and almost $20,000. My good friend is a 25 year tax prep agent at H&R Block, he said that there is not a tax credit that pays you for solar at all, instead, it is used to lower your tax liability. You WILL NOT GET 30% back in cash! If you didn't make any money the year you are trying to claim it, you get next to nothing. DO NOT LISTEN TO THESE REPS! They don't give a damn about you or your family, they just want their money and to be done with you. I will get my money back, and Purelight Power will get their hardware back..... This was a nasty fucking lie
Lacey Haley | Lebanon, Oregon | 02/01/2024
Solar system install
Purelight arrived on or before appointments for install and service for our solar. Crew was very professional with installation, and tool time to answer all questions about the system. Madison came to activate the system. She turned system and added the app to my phone and explained how to properly use it. System is working as it was explained. I would recommend Purelight for your solar system.
Ken_D | Bend, Oregon | 01/30/2024
Honest, transparent experience
Our entire experience felt honest and transparent. We had received proposals from 3 other solar companies, and we were skeptical of their projected outcomes (all of which differed significantly). Purelight Power ticked off all the boxes, patiently explained our many questions, and helped us sort through various scenarios. Purelight Power gained and grew our confidence. Install of our system also went smoothly and met our expectation for quality craftsmanship. At time of writing this, our system has only been active for about 1 week. We will follow up if our system fails to meet projected expectations. Thanks to the Purelight Power Team!
Jesse | Creswell, Oregon | 01/29/2024
They did a great job and did what they said they would do!
HME | O Brien, Oregon | 01/29/2024
Great solar panel experience!
I had a really positive experience having solar panels installed. Very professional company.
DS | Medford, Oregon | 01/17/2024
Happy Solar Customer
From start to finish, this process couldn't have been any better! Hands down best solar company to go with. From sales to design to install and closeout, the teams were great! Shoutout to the team in the Medford branch. Jeff, Marcelina, and Kristina were phenomenal on communication and updates and explaining items I needed clarity on. Also shoutout to my sales consultant Destiny. Thorough explanation of process and was a delight to work with. I'm glad I went with PLP amongst the other solar companies in the valley. Please give them a shoutout if interested!
Joe & Lynette | Aumsville, Oregon | 01/10/2024
Joe & Lynette
Friendly knowledgeable! From Chris in sales, to Madison! Install cleaned up well, our electrician Stephen was amazing to work with! Happy Customers
Darl | Medical Lake, Washington | 01/09/2024
Smooth and efficient process
Our experience with Purelight Power has been great. From the sale, install, and turn on of the system. Our SOLAR Guy, Neal Cook, was super helpfull. He really believes in the product, and it shows in how well he works to get things done.
Andrew k | Bend, Oregon | 12/26/2023
Quote was incredibly far off
I got quoted that 10 panels would cover my electric bill and give me a surplus in the summer to totally eliminate it for the year. Turns out it wasn’t even close and I needed twice as many panels. I had already gotten the 10 they recommended installed so if I wanted the 10 more I’d have to take out another loan at a significantly higher interest rate. Just seemed kinda off and wouldn’t recommend doing business with them. They were very nice and customer support was great up until this all happened.
