Tony Carrillo | Cathedral City, California | 09/17/2023
Renova
I was so excited to buy my new house in the Cathedral City cove! After completing the never ending stack of Escrow documents I was finally into my new place. I then started getting the new home bills and new I needed to get solar on my house in order to reduce the outrageously high SCE bills. I contacted Renova and began working with Cory Hartman. He made the process of putting solar onto my house so easy and the documents he presented were easy to understand and the few questions I had were answered to satisfaction. The customer service received was absolutely stellar! This is the second home with Renova and both installs were seamless. -Tony C.
Victoria Falls | Rancho Mirage, California | 09/17/2023
Outstanding Service
From start to finish, an exceptionally positive experience. Matt McPherson, our energy consultant, provided us the data driven analysis of what we could save, over time, with solar energy. Solar is an expensive investment, which can yield great savings He answered all of our questions in a thorough and professional matter. No pressure, just facts. From there, the crews who came to work on our home (in peak Summer heat), we always timely, polite and diligent in their work. I could not recommend Renova Energy more enthusiastically.
Thomas Kelly | Cathedral City, California | 09/09/2023
Very Satisfied
From my first call to Renova Energy to today, I've had an excellent experience. Following Hurricane Hilary I discovered a leak in my garage, under the panels. A crew came the next day and worked on it. A week later, there was another powerful storm, and the leak returned. Ishmael from Renova Roofing and an assistant came to my house (allowing for my availability) and did a thorough examination of the area around the leak, finding 2 or 3 additional leaks. They re-foamed the entire area efficiently. I appreciate the quickness and thoroughness as well as the respectful attitudes of all involved. Thank you, Renova.
Carl Marshall | Rancho Mirage, California | 08/15/2023
We just signed a contract with Renova. The representative was very professional, thorough, and delivered as promised. He was very responsive to our inquiries and modified their proposal based on our discussions. Very impressed thus far.
Shane Vernon | Indio, California | 08/11/2023
Smooth and simple setup. All questions were answered quickly.
yvonnes | Rancho Mirage, California | 07/03/2023
Easy and honest process in reviewing Solar Energy
My experience has been that Renova is quick to respond and honest in its dealings. My questions were answered promptly and I was able to talk to Jacob whenever I needed information. I appreciate not working with a computerized system to receive answers! I am hoping that the installation is as efficient as the sales process.
Wil Flowers | Rancho Mirage, California | 06/01/2023
Excellent Service
I would like to share my experience with Renova Energy. I must admit, I will be the first to point out deficiencies in customer service (since I did it at the beginning of my work career). But I truly also believe in giving credit when earned. Renova gained my respect a little over two years ago when I began researching Solar for my home. For context, I live in IID service area. I had meetings with several solar companies that ranged from extremely hard sales tactics, to straight out “we don’t do business with IID”. At the advice of a friend, I called Renova and spoke to sales agent Cory Hartman. Cory listened to what I was looking for and gave me something none of the others had. THE TRUTH!!! Long story short, he explained in detail why I would not want to invest in Solar at that time (mind you this was over two years ago). I won’t go into detail, but what he offered was the truth over making a sale. I found that type of integrity refreshing. I put my project on the shelf. Fast forward to the last quarter of last year. I heard rumblings of changes in the solar industry specifically with IID. I reached out to Renova again and apparently, I was already attached to Cory from my last contact. He advised me that indeed things had changed and now was a good time to move forward. Pleased with the numbers and Renova’s offerings I pulled the trigger. I can honestly say the “Renova” experience was exceptionally seamless. From Cory’s piece on the sales and project management end to Alfonso Rosales and his installation team. They all were extreme professionals. They answered all my questions and looped me in on every step. Renova delivered at every scheduled milestone (barring the one time we got rain here in the desert). All that said, installation and inspections were completed the first week in March 2023. Thanks to IID’s inefficiencies my solar was just turned up May 30, 2023. In a word they “SUCK”. IId’s solar interconnect department is the polar opposite in customer service. I will leave it at that. Thank you Renova and your wonderful team. Wil Flowers
Happy with Solar in the Desert | Rancho Mirage, California | 04/20/2022
Great experience
From start to finish, the company was responsive, knowledgeable, timely, and professional. All the staff were polite and professional. Matt (account manager) was especially great, ready to answer any questions and keep us updated on the entire process. No regrets. Excellent experience.
Dustin | Palm Desert, CA | 12/10/2021
Satisfied Customer
I recently had a solar system installed at my home by Renova Energy. The entire experience - from the initial meeting to the final walkthrough of the installed system - was smooth and easy. I worked with Matt McPherson. He answered all of my questions, addressed all of my concerns, and guided me throughout the process. On the day of installation, Matt and the crew showed up on time, clearly explained everything they would be doing, and completed the project with time to spare. I'm very happy with the result! Everyone I interacted with at Renova was a professional - I definitely will be recommending them to friends and family in the future!
KEB | Palm Desert, CA | 12/04/2021
Renova Energy Installation
My Renova Energy system went live this week! I’m so impressed with the smoothness and timeliness of the entire process. Cortland, the senior energy consultant, was there every step of the way to explain the system, outline the installation timeline, and answer every question. Luis, the construction manager, walked me through some points of the installation, and was excellent at finding the best solutions when there were decisions to be made. The installation crew headed by Sylvester was efficient, communicative, and respectful of my needs while working. Sylvester was very conscientious about explaining the installation stages, answering any questions, and addressing my concerns. Office staff were also extremely responsive and professiona. The appearance of the finished work is neat and clean. I’m also very impressed that employees are trained and educated by the company as well as being promoted from within Renova. The loyalty and commitment to customer service by the employees is readily apparent. I was told by several solar owners who used Renova Energy, including neighbors and relatives, that Renova Energy is the best. I couldn’t agree more.
