Paul Krachenfels | Las Vegas, Nevada | 11/15/2023
My Solar Opinion
I read and heard about Sol-up from neighbors and looking at other reviews. My wife and I decided to give them a chance. We made an appointment with David Savage and he came to the house and gave us a lot of information. He did a great job and we said we would think about and he said no problem.....and no pressure. My wife and I came up with a list of several questions and emailed David. He had to do some checking and was very thorough with the responses. I am very happy to say we signed a contract today. A few things to think about when shopping.....Are you going to get a 25 year warranty on workmanship, labor and roof penetration anywhere else.....You will at Sol-up. Keep in mind you have to have a good roof to start with. They also do everything in house......You have an issue....You call Sol-up. As I was writing this they called and set up my site survey for tomorrow. I will do another review when installation is complete and I am up and running. Lastly......our electric Bill's in Nevada will go in one direction and that is up.
S. Duke | Reno, Nevada | 08/17/2023
Amazing business to work with
I had been treated badly by a different organization, but I had also made up my mind to overlook my disappointment and continue with the process. I met with several installers and set out my desires for a solar installation. All the businesses were competitive with each other, however I signed on with Sol-Up because of the combination of the quality of the equipment offered and overall service they guaranteed. They worked around my calendar issues without seriously pushing the completion date back. They promised to walk me through the process of putting solar on my roof, and they kept their word at every step. Every time I called the office, I got a courteous and complete answer to my questions, or I got a prompt call back with the answer. I think they really care about every job, and they go the extra mile to see that the customer is completely satisfied. I know that I am happy with them so far. I give them 5 Stars (6 stars if it was possible).
David Eastman | Henderson, Nevada | 07/07/2023
Excellent in every aspect
Manny is very knowledgeable and willing to take the time to answer all questions. He and Stephanie have been easy to reach and took great care to keep me advised all the way through the process. Everyone I came in contact with doing the paperwork and construction was polite, friendly and efficient. It has been an all around very pleasant experience.
Nico | Reno, Nevada | 12/22/2022
This company is exceptional on every aspect of getting the Solar
My solar has finally been activated after the utility installed the new bidirectional meters yesterday. Throughout my whole solar journey with Sol-Up, I have had nothing but praise for the company, my project manager, and the crew I worked with. This company is exceptional! I'd like to commend every Sol-Up staff I worked with as every one of them was great and made this experience awesome. My energy consultant, Justin Niles, was great. He answered every question I had from when I first met him, to signing the contract, during project installation, to solar activation. He is very responsive, always follows up with me during the project to ensure it is going smoothly, and has been great overall! My project manager, Thomas Denoso, managed the overall project very well, correct any issues that were found, very responsive to every part of the project and any issues or questions I had for him via email, text, or call. He also made sure any mistakes that happened were corrected right away or I was compensated for it. Sol-Up Solar Installer Lead, Austin Arreola, was great and did the job in less than 6 hours. He and his crew installed all 22 solar panels and microinverters as well as run the wires down to the Enphase Combiner box and installed it in the garage. Sol-Up Electrician, Elison Crew, was very knowledgeable and very friendly! He and his crew installed the Tesla backup gateway, Tesla Powerwalls, the span panel, and all the wirings within 3 days, and moved all my home circuits from the original electric panel to the span panel. He also set up the Span App, Enphase App, and Tesla App with me, got it all connected to my network, and have it all running the same day! Sales Process - From start to finish, seamless process. Pricing - At least in my area and compared to the other 6 companies' salespeople I met with and the quotes they provided, Sol-Up's was around the same, if not better priced. I believe it was reasonably priced. And the quote they provided did not change before and after the project. Responsiveness - This company is lightning fast on every aspect of responsiveness from issues, to questions, to follow-ups. Warranty - They provide a standard 25-year manufacturer warranty. After Sales Support - I've only used it once but they are very responsive as well and fast on scheduling the service work. Overall, my experience with Sol-Up has been awesome and stress-free. From learning about their company from my energy consultant to signing the agreement, and finishing the project while resolving all the issues that pop up throughout this journey. They've always been very responsive and on top of the project. I highly recommend them to everyone looking into getting solar at their home. Lastly, this is a Reddit link that details my solar experience with this company from start to finish. https://www.reddit.com/r/Reno/comments/zsfkev/solar_experiences_with_solup/
K Walker | Las Vegas, Nevada | 09/29/2022
Will never recommend
In late May early June 2022 we decided to get solar. My husband found sol-up and the sales rep Steve convinced him that sol-up was the best choice, he told us within 2 months of installation our solar panels will be on, he told us that they will be in contact every step of the way and that they do not use 3rd party contractors that everyone is in house. Everything they said was a lie, everything in their contract is a lie. Up to July 25th they called almost daily to check in, on July 25th at 7am the installation started, a hole was cut in my house and at 2:45pm the installers said they will not be finishing today due to rain coming they piled the panels beside my house and left, it rained and leak was found upstairs. I spent hours (during business hours) trying to contact anyone finally after 5 I got a call back the next day they come out say it’s not their fault and will send a report. 2 days later all the panels were up. It is now September 29th 2022 3 months later. The bird guard we paid for is not on the only updates I get are the lies I’m told when I call. I was told a guarantee that our solar will be on by the 28th it’s not on. It took until the middle of September before the hole in my house was fixed that their 3rd party contractor cheaply put together. If you choose sol-up be prepared to be lied to and pay both a solar bill and a full electric bill. I pray I never need to use the warranty because I’m sure the only way they will fulfill any agreements on their end is if a judge tells them to. I have been waiting 3 months for the report that they are not responsible for the damages to my roof. I hope sol-up responds to this because I do have proof of every claim listed and others not listed and maybe if I write reviews they will care about their customers.
Dave | Las Vegas, Nevada | 09/27/2022
Plan on being "Ghosted" after teh purchase.
Good sales people and installation was smooth and I was satisfied. That said, if you need ANY post installation help, this is NOT the company for you! I have an issue to be handled and have spoken their "customer service rep" three times over the past two weeks. Every time they forward me to a new department with only voice mail, I have left three messages, and have had exactly ) returned calls. I called back and insisted on talking to a human beings and apparently that's "not possible". I personally believe service AFTER the sale is as important as the sale itself. Apparently SolUp has another business model, and I am NOT a fan! My advice, select another company (there are MANY) that will provide you the service and support you deserve after spending tens of thousands of dollars.
Bill K. | Henderson, Nevada | 04/13/2022
Above and beyond
I’ve found Sol-Up to be an exceptional company to do business with. I had them install solar panels seven years ago and was very satisfied with the job they performed. Flash forward seven years to today. I had two panels start to act up. Frank and his staff stood behind their job 100% and made everything right. While there are plenty of companies that install solar panels, what separates the outstanding ones is the customer service they provide after the sale is completed. I found Sol-Up to go above and beyond when I needed them years later. I really can’t express enough as to how highly I regard them, so I’ll simply say thank you to Sol-Up and give them my sincere recommendation.
John | Las Vegas, Nevada | 08/10/2021
Sol-Up is a Total Quality Customer Service Oriented Company
This is a very professional Solar Company. From start to finish they guide the home owner through the process. They are one of the most customer friendly companies in the Las Vegas Valley, Never push and always explain and answer every question. My final hook up day Emmanuel came and he walked me through on how to use the system and took his time until I understood the process. This is a company that provides total Quality Customer Service to there Home Owners. Thank you John Richards
Solar with Sol-up | Las Vegas, Nevada | 06/19/2021
Don’t let the sun come up without Sol-up
Sol-up made our solar experience easy. They were always available to answer questions, always followed up with NVEnergy and had the system running in no time. A special shout out to Zack Helms for his follow through. Most appreciated. Thanks Zack
Joe & Mona | North Las Vegas, Nevada | 04/17/2021
Fast, efficient, professional.
Company rep answered all of our questions, took time and didn’t rush us with our decision to move forward. Once we gave the go ahead they coordinated the entire process from installation on 2/19/21 to the meter switch on 4/7/21. Professional company and I would not hesitate to refer to anyone needing solar energy.
