Your Neighbor | Ft Mitchell, Kentucky | 04/01/2022
Won't service what they sell
Two microinverters need to be replaced (it happens). The manufacturer sent replacement but 1 year later they won't schedule the repair/replacement or return emails or phone calls. I filed a complaint with Better Business Bureau and they didn't respond to that either! DON'T BUY FROM THIS COMPANY. If you do, don't say you weren't warned.
KP | Columbus, Ohio | 02/11/2022
Wonderful experience, fast and efficient.
From start to finish Solar is Freedom has been like family to us. Our account manager Jeff White was always resourceful in answering any and all crazy questions we had about solar panels from our initial meeting, during the production process and finally installation. We had an issue with storm damage to our house and Solar is Freedom was super understanding and waited for all repairs to be completed before installing the solar panels. Our biggest issue was our insurance company and roof replacement. Jeff was super nice and assisted 24/7 with all scheduling adjustments. With 23 panels on our home we are ready to join the power grid and generate our own power. All that is left is swapping out our meter with net metering. Highly recommend.
H. Decker Jones | Dayton, OH | 11/15/2021
My Solar Is Freedom Experience.
I found Solar Is Freedom on the web along with several other solar companies. I had two come to give assessments and estimates. Obviously, I chose Solar Is Freedeom. My contact Tat SIF is Adam Tomlin; I could not expect for. better service. Adam never failed to answer questions and get back to me when I needed him. I had a special request in my project, because of supply delays the project took longer to finish than projected. I was never left out of the loop and when I had a question on timing I was given the correct person to contact. I highly recommend Adam Tomlin and Slolar Is Freedom. H. Decker Jones.
Sean Pisano | Sunbury, OH | 10/30/2021
Professional, Prompt, Punctual, Proficient......Phantastic!!!
Solar Is Freedom recently installed a 22 panel array on our home and I honestly couldn't be more happy with the results. We've been up and running for about 10 days now (10/20-10/29/21). We have had several cloudy days over that time, yet we are still producing enough electricity to cover our usage. Our production has average around 18kwh per day, with 43 kwh on the one full sunny day that we had during that time. Next week is supposed to be mostly sunny all week, I can't wait to see what those numbers look like. I've been watching the solar app on my phone more than Facebook, Twitter, or Instagram combined. A special shout out to Jeff White, our account manager. Jeff practically replied to my emailed questions before I even sent them. When he didn't know the answer, he pulled in his boss Alex Hentschel, who was equally professional and prompt in responding. The customer service was what customer service should be every where, but rarely is. I would recommend Solar is Freedom to everyone and have already shared their name/contact information with a few friends and family. Go Solar.....no, go Solar Is Freedom. Tell them I sent you. Practically Perfect! Thanks for listening. -Sean Pisano Sunbury, Ohio
Leslie Cain | Cincinnati, Ohio | 09/27/2021
Fast Installation
We love our new solar panels. We are saving on our electric bill and Solar is Freedom was great to work with. They installed our system in just a few hours and it works great.
Sarah Williams | Franklin, Ohio | 09/21/2021
Friendly, fast, and courteous
From the beginning of the process until after they install the solar panels Adam was in touch with me the whole time if I had any questions he answered them as quick as he could. He called me to check in on the day of installation made sure that they showed up on time. the guys that installed the panels were on time they kept me updated the whole entire time every step of the way if I had questions at the end they answered them they showed me how to use it how to From the beginning of the process until after they install the solar panels Adam was in touch with me the whole time if I had any questions he answered them as quick as he could he called me to check in on the day of installation made sure that they showed up on time the guys that installed the panels were on time they kept me updated the whole entire time, every step of the way when I had questions at the end they answered them and explained how they worked.
happy customer | Cuyahoga Falls, Ohio | 08/27/2021
Wonderful investment
From our first phone call with Lloyd Hall we were impressed with his knowledge and professionalism. There was no high pressure sale, just information on the advantages of solar. Everyone we dealt with was knowledgable and promises were always kept. In July, hottest on record, we kept our a/c at 72 degrees, and had an $8 electric bill!
Mdholycross | North Lewisburg, Ohio | 07/13/2021
Do Not Buy Solar Panels From This Company!!
This has been a complete nightmare! First of all, I read all of the wonderful reviews on Google. Our sales lady, Jennifer was very pleasant and assured us that she had no intention of leaving this company. This was back in the end of November. At that time, they were scheduling installs bergen February and March. We were at first very excited about our purchase, come April we were still not on their schedule for the installation. That's when we found out that Jennifer was quitting and she assured us that everything would be taking care of. They finally installed our system the end of May, well not completely. They came out the end of May to dig the trench. It wasn't until the next week before they came back to do the install and another two weeks before they came out to fill in the trench. The operator who dug the trench hit and busted our drain tile, he promised that they would fix it. My husband spoke with a manager and requested that they would take a picture of the fixed drain tile before they back filled the trench. Guess what, they "forgot" to take a picture of the fixed drain tile. Now, we are in the middle of July and they still haven't been back to finish the install. They said that they still need to set up the communication lines and they would contact us when they will be back out to complete this service. Also, the reason you see all of the positive Google reviews is because they pay their customers $500 to leave the positive reviews along with obtaining names and numbers of friends and family for referrals. Very shady company!!!
Homeowner | Versailles, Kentucky | 06/25/2021
Excited to no longer be afraid what my electric bill will be.
I researched. Rated within the top 5 companies in the US. Only ones with LG panels which are rated at 2 of the best in the industry. The only company that gave me correct information and was not pushy. Did not try to sell me a bunch of stuff not related to the panels like their insulation or aerators for my water faucets. Best in person experience, my go to person was Karim, he was always available and willing to give me answers that has never happened when working with a contractor before.
Solar is totally freedom | Shelbyville, Kentucky | 05/25/2021
I love them so much! Jaylan was the best with all my questions
Great price and love that u c an talk to real people
