Sunstore Solar

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Updated: 16 December 2017
Installer

Installing solar since 1990

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4.68 from 83 Reviews

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Sunstore Solar reviews


3 stars

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2 stars

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4.68

Avg. rating

Breakdown of consumer reviews

Sales Process

4.8

Price as quoted

5.0

On schedule

4.7

Installation quality

4.8

After sales support

4.6

Latest good review thumbs up

MGuns | Anderson, South Carolina | 01/13/2018

SOLAR PURCHACE/INSTALL/FOLLOW-UP

What a FANTASTIC company!<br />When we decided to go with Sunstore Solar (out of 5) we were hoping we would not be let down once they had a signed contract and deposit. Sunstore has more than exceeded our expectations. We did not have to worry about any paper work dealing with Blue Ridge Electric Co-op, tax forms or county regulations. Sunstore did not pressure us into more wattage than we were looking for (50% offset) or a ground mounted system. Sunstore LISTENED to what we wanted and why. They were always able to answer our questions and continue to do so. <br /><br />Ashley Edwards (our sales rep) is extremely knowledgeable. He heard our concerns/wants assuring our energy needs were met with no problems or delays. He took the time to talk instead of just trying to make a sale. Ashley gave us several options, explained what was required for each and let us decide, not right then but a couple of weeks later.<br /><br />The installation crew were outstanding and very professional. They showed us during the install on site, what they were planning to do and why. Pre-Pictures are great but before someone does work on your roof it was nice to have that "wait a moment" minute and have it shown again. <br /> <br />We have very, very good looking aesthetic system (pictures online), no gaps from vent pipes and no electrical piping running all over the roof.<br /><br />Sunstore made the entire process exciting and enjoyable.<br />Use Sunstore for your solar needs, you will not regret it.

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Latest bad review thumbs down

CactusLady | Woodruff, South Carolina | 10/03/2015

Everything Seems Great Until You Have A Problem

Sunstore solar installed a closed loop solar water heater in my home. It was put in in 2008 and died in 2013. I was told when I purchased it that the system should last at least 25 years. When I contacted them they wanted to charge a fee to come and look at it. And, more cost to fix it. The tech said he thought that the expansion tank had rusted thru and allowed all of the glycol liquid to drain out of the system. They said one of the two pumps was also burned out . The cost of repairing it could never be recouped from the savings it produced. Bruce Wood told me that they do not sell or suggest this system any longer and stated unless your someone who likes to tinker with mechanical things, it is not for the average person but I wish they had stated that before I gave them 5500.00 for a unit that only lasted five years. I told him I wanted to take the unit off of my roof and get rid of the the pile of junk. No one has offered to come and help us take it down and we don't know how to drain the system and there it sits three years later. We don't even know if the systems fluid is drained out, we never saw any liquid under the rusted out expansion tank. I don't think the tech really knew for sure that the liquid was gone. The glass in the collector has turned a rainbow color now, not sure WHY and you cannot see through the glass any more. I think it has something to do with the unit getting over heated when the pump was not circulating the liquid properly. I tried to call Bruce Wood several times to ask questions about how to drain and remove the thing but he doesn't answer or return my calls. I would not recommend this company to anyone. <br />If you sell or promote something that you find out in a few years it is not a good product the least you could do for your reputation is help the people who bought it and are stuck with it.

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1 comment >
Reply from CactusLady: No I would not.

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macdaddy | Marietta, South Carolina | 12/16/2017

roof top panels

Everyone was curious and professional

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DebTB | Charleston, South Carolina | 11/17/2017

Really helpful, very professional

Our house has an early adopter system on it installed by Sunstore in 2008. We were solar newbies when we bought the house in 2012. They were there to explain the system when we bought, & have never disappointed us since.

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Jhayes17 | Pickens, South Carolina | 11/15/2017

JoAnn Hayes

My husband and I got multiple quotes from solar installers in this area. We compared the quotes and warranties to determine the best path to go. We researched each of the suppliers to see their Customer Satisfaction ratings and how long they had been in business. Sunstore Solar had been in business in this area longer than the competition and had the most reviews with an Excellent rating. They handled all aspects of our program and did an Excellent job. They kept us up to date on the progress and what steps were next to be completed. We have been totally satisfied with them and are proud to recommend them to other people looking to install Solar.

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pfrass | Anderson, South Carolina | 01/20/2017

Installation all as promised

Situation was a little confusing in the beginning, with some communication issues. Took a number of calls to get someone to call me back, but once I got Charro she came to my home right away and was excellent. Once the installation process began, all went well. The installation was very professional and the system generates as much energy as predicted. We had damage to our gutters from the installation that they tried to fix, but the repair was inadequate, so we had to hire someone to replace, but all things considered, I would put the panels in again and hire Sunstore Solar to do.

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mda | Charleston, South Carolina | 01/10/2017

10 years later, still pleased!

My solar-thermal water heating system was installed in November 2006 and it has NEVER been serviced, yet has worked perfectly for the past 10+ years. It works so well that I actually turn my hot water heater off at the breaker for about eight months of the year. Here's a link if you'd like to read more about the system (scroll down to the bottom of the page: http://eco-cents.com/home-energy-audit-2/step-4-mitigation2/water-heating/

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DeborahGingras | Travelers Rest, South Carolina | 01/07/2017

Outstanding Company to do Business With

From the moment we contracted with Sunstore our experience with them has been outstanding. We worked with Charro and Ashley and their level of knowledge was very impressive. They were professional, honest and a pleasure to do business with. Better yet, their installation crew were about the best craftspeople we have ever worked with. They spent extra time observing our property, planning on the best setup of the array for both solar production and visual esthetics. They showed so much pride in their work and they didn't leave as much as a scrap of paper or piece of dust behind. I can't recommend them enough

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Mayhem | Anderson, South Carolina | 12/29/2016

Excellent Service and Experience

Our experience with Sunstore Solar was fantastic! Professionalism was consistent throughout the entire process (sales thru installation). We were reluctant to have panels installed on top of our roof, but were ensured they would look fine. WOW they were correct! They look and work great! It was above and beyond the current building codes and the symmetry was beyond compare.

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Scott Johnston, Architect | Greenville, South Carolina | 12/19/2016

Incredible Service

I can share my experience both as an architect who has relied on these folks for about a dozen projects as well as a customer for two. Sunstore is, hands down, the best combination of expertise AND professional service. These folks do what they say they are going to do when they say they are going to do it!

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Liz in Tryon | Tryon, North Carolina | 10/09/2016

Perfect

Sunstore installed our solar panels about one year ago. From start (planning) to finish (installation) Sunstore staff did a great job. Our panels have worked perfectly from day one til now. Our electric bill is less that half of what is was. We are thrilled to have reduced our use of fossil fuels. I would highly recommend this company and wish everyone who possibly can would get solar panels installed. We all need to vote for the candidates who will promote a tax rebate for solar panel installation in NC.

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Danceswithfish | Spartanburg, South Carolina | 04/15/2015

Great people, great product!

I'm not big on writing reviews, but if you are like I was, looking into getting solar power but not having any idea as to what you need or what it should cost, these are the people to go to! After sitting with a salesman from a solar company that I heard about on the radio for 3 hours who wanted I sell me a "total energy efficiency" package and who pressured me to pay Today in order to save $5000 on the cost, it was so refreshing to talk to Charro on the phone and get a basic estimate by email that I could think over. They were honest, dependable, quick, thorough, and nice. Already seeing a big change in our power bill and we have the peace of mind that comes with backup power during an outage! Thanks so much guys!

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South Carolina - Lafayette

55 Crest Knoll, Lafayette SC, 29650

Contact Sunstore Solar


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Head Office
55 Crest Knoll, Lafayette SC, 29650
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