01/17/2024
Adrianne
Phoenix, AZ
My inverter has failed 3 times in 3 years. Each time, the “monitoring service” has failed to notice and it takes months to discover. The inverter has stopped working again and I cannot get a response from customer service. The website only provides DIY advice and the option to talk to a bot, which also malfunctioned. It has been 4 days and I still have not been able to contact a customer service rep. The are clearly avoiding their customers.
System size (kW): 15500
System price: $80,000
Who installed your solar panels?: Freedom Forever
Year installed: 2020
Price include the Federal Tax Credit or incentives: No
SolarEdge reply
02/26/2024
Hi Adrianne, we apologize for any frustrations this experience has caused. We’d like to learn more about what issues you’re experiencing so we can resolve them. Please contact us at customersuccess@solaredge.com with your email contact information so we can help.