Keith C | Scottsdale, Arizona | 08/07/2022
My experience with Sun Valley Solar (SVSS) was superb. I found the sales (Mark), project management (Adrianne), installation (Fernando), and final acceptance (Bill) personnel all competent and very customer friendly. Only negative for me (not fault of SVSS) was waiting 2 weeks after install for APS meter installation. I highly recommend SVSS for anyone considering residential rooftop solar.
Unhappy about service | Scottsdale, Arizona | 08/03/2022
Don't honor their warranties
Overall I was very pleased with the company. They installed my system in early 2021, instllation was smooth and on-time. Did a great job. Generating good electricity. Unfortunately in early July 2022 my Solar Edge Inverter simply died and after calling them they diagnosed that the Inverter needed to be replaced. Well It is a full month after notifying them and I still have no idea of when to expect the replacement inverter. I was informed that I could call SolarEdge myself to make an inquiry, quess what their customer support line isn't working and they have not returned my call. My latest call to Sun Valley was a recording saying that no one was avialable but if I leave a message they would get back to me within 48 hours. I am now losing money on my investment.
Netty | Gilbert, Arizona | 05/23/2022
Great experience with SVSS
I HIGHLY recommend SVSS for anyone considering a solar installation. SVSS recently installed a 10.08kW system on my roof and is connected to SRP. From start to finish, the team of people I worked with were diligent, knowledgeable, hard-working and just an absolute pleasure to work with. Bobby spent 3 hours educating me on the complex SRP residential price plans and what options made sense with solar. His time was invaluable, and so much easier for me to sort through the other solar estimates that I was getting. As a mechanical engineer, I really appreciated his time and willingness to sort through the details. What was also clear is that SVSS is in it for the long-term. Not all solar companies intend to stay in business beyond the solar rebate period. This became even more clear as I began speaking to representatives from other solar companies. SVSS also has a commercial solar business that will keep them in business beyond the solar rebate period if it does not get extended. All of this made SVSS, the clear choice for me. Adrianne, my project manager, was on top of things from the start. Everything was scheduled quickly and efficiently. Due to it’s age, my roof required preparation prior to the solar installation. I was educated on how to roll that into my solar installation costs for the tax rebate. Alonzo (work-site supervisor) and Adrianne also identified an issue with the roofing preparation work during the installation. They brought it to my attention and the roofing company agreed it was less than ideal and repaired the issue. I would not of know of the issue potentially for years. This is just one example of how thorough and conscientious this team of people are. All of the workers I came in contact with were very knowledgeable and professional during the installation. Bill, the technician who commissioned the system spent nearly 4 hours on-site. He spent a great deal of that time explaining the inverter and demand management system that I would be monitoring. Also, expectations regarding system efficiency and inverter clipping. In addition, I circled back around with Bobby to make sure I understood the system size and how to get the most out of my system. Both super knowledgeable and thorough with their explanations. I’ve always wanted my very own power plant, and the process that I went through with SVSS made it all the more enjoyable. Thank you SVSS! Looking forward to working more with you over the years! 10.08 kW residential solar customer
Jeanette | Scottsdale, Arizona | 01/02/2022
Outstanding customer service
There were a lot of steps in this process and each Sun Valley Solar representative (Bobby, Chris, Bill) I worked with was punctual, explained each step, and made sure they answered all my questions (even when I asked multiple times!). My coordinator, Misty, was exceptionally helpful and kept me informed of all steps and worked through several APS schedule challenges with a much appreciated sense of humor (I rated "On Schedule" a three out of five but this was entirely due to APS requirement changes after system installation). If you are thinking about installing a solar system, this is the company you want to partner with!
Albert Villegas Sr. | Queen Creek, Arizona | 12/21/2021
Very Professional
Excellent to work with, no pressure, the installation was very quick and thorough. I highly recommend them.
John W. Reich | Tempe, Arizona | 12/20/2021
Outstanding service
In all respects from initial contact and questioning, the Sun Valley Solar team performed outstandingly.
Martin | Green Valley, Arizona | 12/20/2021
Professional. highly motivated, helpful, great communicatons.
Gabe | Camp Verde, Arizona | 09/23/2021
Sun Valley Solar is Over the Top
A friend of ours from Glendale recommended Sun Valley Solar Solutions to us. A couple of year later that was the company we called. All their employees were courteous and professional. The installation was spotless and we started producing electricity in January of 2021. Everything has worked spectacularly. Six stars for Sun Valley Solar!
Brett | Casa Grande, Arizona | 09/20/2021
Great service, good products
Found needed product when others did not. Service was great with positive attitude. They put my interest ahead of theirs!
Mike J. | Phoenix, Arizona | 09/13/2021
Diagnosing a PV System failure and resolution - Excellence
SVS promptly returned my request to inspect my failed PV system with an SMA inverter and older Sunpower panels. The technician quickly diagnosed the problem as a failed inverter. It lasted 13 years (outside of the 10 year warranty). SVS helped find a replacement unit but unfortunately was not fully compatible with the older panels (Positive grounding). They continued to look for a solution although the solution turned out to be a refurbished SMA inverter that they did not supply as I found one on Ebay. They assured me of compatibility. Unit installed and back on line !! At the end of the day, they were courteous and big shout outs to Justin and Evan for their professional service and excellent technical and logistical advice. When my PV system times out in 12 years (25 year system) I know my first Installer to call. But you don't need to wait. You can call them right now and get started with your solar system!
