Derek | Glen Ellyn, Illinois | 01/25/2024
The installation crew did a really nice job. The installation looks good. The installers clearly communicated what they were going to do. It was clear they had taken the information from the electrical survey and planned the installation in advance.
E. Goodall | Matteson, Illinois | 10/12/2023
Rebate
This company gave us false information. We were told we could get $16,000 back in federal funds and rebates. Andy Beckett lied to us. When we filed our taxes we were only eligible to get only $900.00 back. They took the rebate back for the state of Illinois that was an incentive. Stay away from this company.
Peter Monachello | Minooka, Illinois | 10/05/2023
Reinstall
Brian has been nothing short of professional. His communication is second to none. He operates as if he owns the company. It’s refreshing to know companies still make customer service a priority. Thanks Brian for stepping in to handle the reinstall!
Danny | Highland Park, Illinois | 09/13/2023
Makes Sense
Just received a presentation from Tron Solar regarding solar panels on my house. Brian Platt gave a great breakdown of how it works and was able to take a complex subject and really explain all the details in an easy to understand format.
Zach | Plainfield, Illinois | 04/13/2023
Overall, I am quite pleased. Steve, my representative, was friendly and professional. The panels work as expected and look nice.
George@ West Chicago Auto Mall | West Chicago, Illinois | 01/11/2023
GREAT VALUE!
Highly recommended for all your SOLAR NEEDS! Give them a call and get an appointment to install new SOLAR ON YOUR HOUSE! GREAT VALUE! VERY PROFESSIONAL COMPANY.... DONT DELAY CALL TODAY!
JVP | Barrington, Illinois | 10/21/2022
Jaime Wilson, in Customer Service, best I have ever worked with!
Words cannot explain or do Jaime Wilson justice for the amazing customer service that we received from her and her staff. There are always bumps in the road, and things that are out of our control. The communication was better than we expected!!!! I would highly recommend Trom Solar for your solar needs. They are professional and cannot speak highly enough of them. Don't make a mistake and go with anyone else... HIGHLY RECOMMENDED
JM | Racine, Wisconsin | 09/23/2022
Oversold, under delivered
I can't speak of the quality of the product because I am still waiting for it to be connected. Salesman sold me on the idea of the quality of work insisted on by the owner. Installation crew damaged a landscaping light without notifying me, had to go into the attic as part of the installation and left a trail of insulation throughout the house when they left at the end of the day. When it came to the day for technician to connect the wiring he spent a good part of the time on a personal phone call. Now I find out that the installation didn't pass inspection from the electric company. The salesperson hasn't returned calls and the company person that answers the phone hasn't made effort to make me believe that they care when I brought these issues to their attention.
TK | Deerfield, Illinois | 08/17/2022
pressure sales, slow process, 3+ mo.'s and still no installation
Initial sales pitch to us assured us they had all the parts they needed. This was a lie. We started this in April. It's l;ate August and we're still waiting for installation after over a month since we approved engineering's design. They say they're waiting for a part. I'm a pro electrician and this year I've not had to wait more than 3 weeks for any specialty part. What happens if something breaks? We'd be paying off a $70,000 loan for a non-functioning system 3+ months long?
TORSHA AND CARL | Haines City, Florida | 02/10/2022
MY TRON SOLAR EXPERIENCE
I would like say 'thank you"! to the Tron team for such a wonderful solar experience. It will be great doing business with you guys. I especially want to thank our Salesman Marlon Erazo for being such a blessing during this transition. Our family had no idea about Solar and I was very skeptical at first. However, because of the diligence and kindness that Marlon has shown us, we were able to transition successfully. Marlon has been there with us from start to completion and we are grateful for him. Thank you Tron!
